Work done was fine. Follow up thru process by customer service rep was not good
7/27/2013
Marco M. VERIFIED CUSTOMER
Vehicle Make : Kia
Great work on my car. I had a very good experience and recieved great customer service. Thank you
7/27/2013
Dawn J. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent work! David Cantrell very nice and answered all my questions! Would definitely recommend Herbs to anyone. Thanks for great work and great service!
7/25/2013
Ed N. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional. Don was able to answer ALL
Of my questions. I was very pleased that he did not have to "get back to me". He had all of the answers I needed. My car looks great! Thanks so much
6/28/2013
Gerald M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Many thanks for a job well done. Your Farmers and State Farm service writers were excellent to work with. I could not have asked for a better experience.
6/12/2013
Russell T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Grant and Brent really made this easy! And my car looks like it should-great as well as pristine!!
5/21/2013
David B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I liked most of all that was done , but also found a lot of buffing compound splatters inside the passenger side rear of the vehicle . Other than that it looks good .
5/18/2013
Brian T. VERIFIED CUSTOMER
Vehicle Make : Honda
I can't say enough about the staff, work done and experience that I had with your store. It was second to none!! From the service received when I first walked in the door, to the prompt emails/texts I received throughout the process, to delivering faster than originally stated, and finally the end product of an excellent, "good as new" job on the work done; and you guys even detailed the inside to make it look just as good as the outside.
Again, I can't say enough and will definitely be recommending your store in Frisco to everyone that needs body work done. Out of a ****-10 rating I would give your store a 100!!!.
It helps to note that this is the second time that I have brought my car to your Frisco store and received the exact same experience. This tells me that I didn't just get you guys during a good time, but that the experience is the same each and every time.
Thanks again!
5/13/2013
Christina D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very quick turn around and perfectly done. Great customer service. Couldn't have been happier.
5/12/2013
Don H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Box is not large enough
5/10/2013
Barbara C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Andy was great to work with and kept me very informed with daily updates on the status of my auto repairs/completion date.
I really appreciate Andy making this situation as painless as possible!
5/9/2013
Melanie &. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was very satisfied with the work and paint job. Very professional looking. I was pleased with the workmanship I was shown before hand and I got that great workmanship on my vehicle. Thank you.
4/30/2013
Melanie B. VERIFIED CUSTOMER
Vehicle Make : Honda
Josh was thorough, speedy and honest.
4/24/2013
Anna R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They did a great job on the repair and confirmed my suspicions of a job not well done previously on my car. I noticed a good paint job and the back door working well! ( which wasn't with the last wrack my car was in but the shop refused to admit my findings)
4/17/2013
Larry L. VERIFIED CUSTOMER
Vehicle Make : Ford
Bumper cover is poorly fitted, and it is noticeable, even at 20 feet of distance.
I am trying to be fair and flexible, but it just isn't right no matter how you add it up. Cost was over 1100.00. How did this pass final inspection?
I am not a pro at this sort of thing, but even I noticed this problem.
4/14/2013
Sammy T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Aaron was an absolutely perfect person with whom to work. He answered all my questions, told me all the steps in the process and even offered snacks and water/soft drinks. When I picked up my car he helped me transfer stuff from my rental car. Outstanding job!!!!
4/6/2013
Jeffrey M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job. Very good.
3/5/2013
Elizabeth T. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repairs are masterfully done, almost worth the three week wait. The lack of communication was frustrating overall. Three weeks in a rental is a long time, especially when you are out of the loop on the repair process.