Only critique is that it took too long. A week to get in, 2 more to fix the vehicle.
12/24/2014
Jordan N. VERIFIED CUSTOMER
Vehicle Make : Ford
Car was not returned to me in good condition
12/21/2014
Erin W. VERIFIED CUSTOMER
Vehicle Make : Ford
Fantastic experience. Angela did a great job communicating with me and the insurance agency to coordinate everything for us. She was a great advocate for us and explained everything thoroughly. The body work looks great and my car was cleaned when I picked up. I'm impressed with your service and will be referring others. Thank you!
12/20/2014
Christina C. VERIFIED CUSTOMER
Vehicle Make : Audi
Great job. Thank you.
12/18/2014
Linda S. VERIFIED CUSTOMER
Vehicle Make : Kia
This is about the 3rd or 4th time we have done business with Herb's over the years, and we keep coming back because you guys always do a great job.
12/14/2014
Ed F. VERIFIED CUSTOMER
Vehicle Make : Lexus
The repair work was excellent. Everything done as promised and was completed soon that expected. GREAT JOB.
12/12/2014
Grace G. VERIFIED CUSTOMER
Vehicle Make : Ford
Again, the best!!!
12/12/2014
David D. VERIFIED CUSTOMER
Vehicle Make : Porsche
Professional, courteous, honest and most of all did a great job very quickly. Marty **** was a pleasure to deal with. Hope I won't need them again soon, but if I do, will not even consider going anywhere else. Even the Enterprise people went out of there way to make this a pleasant experience.
12/11/2014
Tim B. VERIFIED CUSTOMER
Vehicle Make : Ford
Extreme professionalism from drop off to delivery. I was kept informed on the repair process from start to finish. The staff in front was a pleasure to deal with and eliminated the stress of having my car repaired. The completed job was beyond my expectations. I would definitely recommend Herb's to anyone in need of repair as their workmanship and professionalism are a step above
12/11/2014
Candice M. VERIFIED CUSTOMER
Vehicle Make : Lexus
I had a wonderful experience. They explained everything they did step by step &
Always kept me updated frequently. They also were very friendly & helpful.
I would definitely use them again.
12/9/2014
Wayne A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you guys for taking your time and doing the job right the first time around. Great job!
12/9/2014
Elizabeth C. VERIFIED CUSTOMER
Vehicle Make : Toyota
The entire experience with Herb's was great. Everyone was friendly and efficient.
The work was completed faster than I expected.
Thank you.
12/7/2014
Karen B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Car was finished when promised.
12/6/2014
Melissa W. VERIFIED CUSTOMER
Vehicle Make : Ford
They did a beautiful job on my car. I was pleased with the way they stayed in contact with me via text to update me on the progress of the repairs being done. They were very courteous through the whole process. I felt like they took pride in making sure my car was fixed properly before releasing it to me. Ford Company was also involved in the repairs and Herb's made sure Ford's repairs were done correctly. I appreciated all their help. I have lived in ****for 5 years and never needed car body work and was not sure who to use. I will now highly recommend them to anyone needing car repairs.
12/4/2014
**** D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great feedback and service!
12/4/2014
Becca S. VERIFIED CUSTOMER
Vehicle Make : Ford
Jerry Reynolds, the Car Pro, recommended Herb's to me, and I was very pleased with the entire experience. Absolutely no complaints!
12/3/2014
Donna G. VERIFIED CUSTOMER
Vehicle Make : Kia
The Kia Rondo repairs look great. You were timely, got it finished a day early. and, you were so easy to work with. It was a good experience.
11/26/2014
Nawshi W. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Herb's did just an awesome job. My serviceman Jeremy was the epitome of great customer service. If unfortunately another such occurrence happens, Herbs will be the place I will take it to for sure. Thank you for perfect customer service and job very well done.
11/26/2014
Brittany S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jeremy and the receptionist were awesome to work with! Thanks for everything!
11/25/2014
Sharon F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Used Herb's when I first moved to Tx 21 years ago and have never used anyone else and never will. Love the costumer service. my BMW dealer needs to go to the Herb's school of customer service
Jim fox.