It was communicated to me for over a week that my car would be finished by Friday at 5pm. I had to call Friday evening since I wanted to pick up my car before the weekend which required me to leave work a little early to get there before closing. I was told it definitely wouldn't be done by Friday evening, only needed a wash, but should be Saturday. Saturday I did not get a call. I call monday morning at 8am, again hoping I can pick it up before work instead of leaving early. I was told I'd get a call right back. 45 minutes later I had to call back on the status and was told that there was still glass work required, then it could be washed.
Overall I was not expecting to be without my car for that long and the communication was poor. Just because everything is being paid for by insurance, including my rental, doesn't mean that I don't appreciate having my car back in a timely manner, or at least communication that aligns with when I will actually get it back.
10/23/2018
Mariana R. VERIFIED CUSTOMER
Vehicle Make : Honda
Great staff service
10/22/2018
Elizabeth S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great Team Work, I see the level of engagement your team has to meet my expectations as a customer satisfaction.
THANK YOU TO ALL OF YOU GUYS!
GOOD COMPANY!
GREAT JOB!
With apreciation,
Elizabeth S
10/22/2018
Roger K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The quality of the work perform wash excellent and the staff kept me updated on a regular basis through the entire process. I would highly recomend 3D Collision Centers!
10/20/2018
Tina M. VERIFIED CUSTOMER
Vehicle Make : Honda
Jeff was great and kept me up to date on my vehicle.
10/20/2018
Charles B. VERIFIED CUSTOMER
Vehicle Make : Jeep
You guys rocked. Thank you.
10/20/2018
Raymond C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Service provided was excellent. The frequent updates which included text messages and phone calls and pictures of the damages definitely added a much appreciated personal touch to the inconvenience of losing our vehicle for a while. The valet service provided was an extra much appreciated bonus. the only glitch was an overcharge by Enterprise (no fault of 3D) which I was quickly able to rectify with a phone call. Thank you for a great experience and you can count on my recommending you (although I hope I never have to) to my friends if the need arises. Thank You.
10/19/2018
Robert J. VERIFIED CUSTOMER
Vehicle Make : Jeep
Good service, great work.
10/18/2018
James M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent work was done to my vehicle
10/17/2018
Carole D. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Very professional from the first appointment through picking up my car. Repair work was perfect!
10/17/2018
Marianne E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for repairing my car quickly and it was a very easy process. I’m glad that my insurance company highly recommended 3D Collision. Everything was very professional and communication with me was exceptional. When I picked up my car it not only was repaired beautifully but it was also washed and the interior was cleaned. Top notch service! Thanks again.
10/16/2018
Beth T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Prompt and very very knowledgeable.
10/16/2018
Leanne D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job, super friendly staff, kept me informed and was very easy to work with .
10/14/2018
Monika C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
What an exceptional company. Each employee was beyond nice, highly informative and excelled at customer service. 3DCollison has raised the standard on automobile services. My only suggestion would be to get an entire litter of Conshy's :)
Gratefully yours,
Monika C
10/13/2018
Timothy I. VERIFIED CUSTOMER
Vehicle Make : Nissan
The entire process was very professional. They finished when they said an looked great. Thank you!
10/12/2018
Linda S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Shannon was extremely courteous, polite and helpful. Gary was also very helpful and accommodating. Everyone did a super job and I am grateful! I feel like everyone went above and beyond to get my car done for me. Thank you to the entire team!
10/12/2018
Gayle D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone at 3D was wonderful and very accommodating. My Nissan looks perfect. I would totally recommend 3D to my friends.
10/12/2018
Leon R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Job well done and also customer service was very very nice
10/11/2018
Frank D. VERIFIED CUSTOMER
Vehicle Make : Ford
Update me every day appreciate the truck being clean apon pickup