Vehicle repair time greatly exceeded estimate, which resulted in inconvenience and costly insurance charges on rental.
12/5/2018
William S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very professional.
12/5/2018
Danny J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work in a timely manner ????.
12/5/2018
Mary Z. VERIFIED CUSTOMER
Vehicle Make : Buick
A model of what customers service is supposed to be
12/4/2018
Lorie R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Job well done
12/4/2018
Christopher G. VERIFIED CUSTOMER
Vehicle Make : Honda
Very impressed
12/4/2018
Seth G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone I spoke to was absolutely professional, and genuinely caring and happy. Made my experience thru the whole process easy.
12/3/2018
Kristen J. VERIFIED CUSTOMER
Vehicle Make : Honda
I liked the idea of the texts messages and the website that shows when your car will be done. I wish they were more accurate. It's a good idea in theory but the execution wasn't great.
12/2/2018
Mercy G. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Thanks!
12/1/2018
Diana F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Overall, I loved having my Geico rep, Enterprise, and the mechanics all on site. I loved the text updates and everyone was SO NICE.
My biggest complaint was as my completion date approached, communication did not happen consistently and I ended up driving all the way back home to pick up my car twice, only to have it not done. (I work in the city.) I was told a few times “We’ll call you at lunch” or “She’ll call you in an hour” with no calls. I had to call repeatedly to get updates.
The results see almost perfect! I would have been so satisfied with the work had I just been given more consistent and transparent communication.
** my lock on the side of the car that was worked in now doesn’t work, could that have been because of the work done?
Diana
12/1/2018
Herb Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was great you guys even cleaned my car great job thanks for the great workmanship. I will definitely recommend you guys’ll to all that need your service again I say thank you job well done
12/1/2018
Diane D. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff was great I felt like everyone made a special effort to meet my needs Thank You
12/1/2018
Oliver C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent communications and excellent repair work.
12/1/2018
Gina H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Friendly staff, great work done timely.
11/30/2018
William G. VERIFIED CUSTOMER
Vehicle Make : Toyota
My first time using 3D and it will not be my last if I need body work again.
11/30/2018
David C. VERIFIED CUSTOMER
Vehicle Make : GMC
Great job! Looks brand new!
11/30/2018
**** B. VERIFIED CUSTOMER
Vehicle Make : Ford
Great job thanks again
11/30/2018
Richard G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Jeff was friendly and professional. Quality of repair work excellent. Estimate of time poor. Original estimate 4-5 business days. Then 6. Then each day following extended another day. Ultimate repair time 10 business days and over two weeks total. It would have been more helpful at 5 business days to have communication like “it’s going to take longer than we expected, another week” instead of every day “we’re on track for pickup tomorrow!” Only to be followed by daily delays.
11/29/2018
Andrew V. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The interior car clean was such an awesome surprise. 100% gonna be coming back :)
11/29/2018
Jeff Y. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
One thing that would make the experience better. Give some consideration to your clients’ schedules and don’t say ‘your car should be ready by end of day’.
First, when you’re day is over, you leave. People need to plan transportation and work around their work and home lives in order to come get their car.
Even by saying at the end of the day, it will be ready tomorrow morning. Otherwise all good. Thanks!