3D Collision Centers

The people were great. Good results. Easy and convenient. Would use 3D again. Just one comment: my car was finished one day later than estimated, which was fine but the automated system didn’t alerts me to that

Prompt service work looks great just like new ! Thank you

Every one was very helpful and kept me up to date on the status of the car. I would highly recommend to others.

Everything went smoothly! Great experience

Laura was a great agent for 3-D . Car looked really great after it was done , great deataling job !! Love you guys !!!

Phil & staff members at 3-D Collision Centers provided customer service that they can be proud of. I had body work done on my car that was integrated w/insurance. 3-D Collision Center took care all of it, from getting me a rental car for the duration of the body work, communicating daily as to the progress of the work . Pin pointing facts that were being being handled & communicating w/insurance. I simply turned up and gave in the car/keys. The work completed was very professional. THANKYOU! - it was a breadth of fresh air to receive courteous & polite ‘old fashioned service’ in today’s era.

Is hArd to be satisfied when the repairs take twice the estimated time, plus the information from your automated text system is non existent when you are behind

3D is professional, cautious and thorough in every aspect of what they do. Thank you.

Awesome job fixing my mustang

Pleased with the quality of the work and with the speed of completion. You delivered everything you promised.

I really appreciated the frequent updates and that the car was ready before the promised date. Also the process of dropping off and picking up was efficient and easy. Thank you for a job well done. I will gladly recommend your services to others.

I am highly satisfied with the work done on my Ford Fusion. You fixed the problem, cleaned my car and made it look new. You did work on another car I have and will come back if ever any other repairs needed. Your company and workers are the best. Thank you again!

Everyone I dealt with was attentive and friendly. The periodic texts were welcome, and my car was finished in the time promised. I also appreciated that my car was vacuumed when I picked it up. I will recommend 3D.

Well done, I'm thoroughly satisfied

You absolutely surprised us with how professional and aesthetically pleasing the entire exterior of our vehicle looks. Thank you so much. We are beyond satisfied.

I just wrote to Pedro Juarez (as listed on the 3D website) to express my frustration with the lack of communication and feeling like the staff was completely annoyed with me any time I called. I am copying and pasting that message here for reference: Dear Pedro, I just got home from picking up my 2015 CMax from your Conshohocken location and I wanted to take a moment to let you know about the customer service I received. I have been incredibly frustrated by a lack of communication about my vehicle. The front desk person with whom I spoke several times seemed annoyed each time that I was calling to ask the status of my repairs. The automated texts I received told me that work was scheduled to be completed on Wednesday, June 12. I called on June 11 to confirm that was still the case and the woman at the front desk (I believe her name is Jenice, my apologies if it is not) was annoyed that I would call and told me yes, my car was scheduled to be done the following day and she would call me. When it was solidly afternoon on the day I was supposed to be able to pick up my car, I called again and only then was I told that there had been an issue with the bumper which pushed back the completion date. At this point, Jenice assured me that my car would be done the next day (June 13) and that she would call me. With this information, I arranged flexibility with work for today, Friday, June 14 to be able to go and pick up the car. Again, I heard nothing from your staff and had to call in where Jenice, again clearly annoyed to be answering my questions, told me my car was just finishing quality checks and would be done at the end of the day and that she would call me. At this point, I drove to the 3D location in conshohocken to either pick up my car or be turned away in person because I did not feel like I was being taken seriously as a customer. After some scrambling, my car was brought out and Jenice made a comment in passing to the man who handed her the key that he had “made her day,” implying that dealing with me as a customer was a hassle. While this comment was made between two colleagues and likely not intended to be heard by me it unfortunately was, and affirmed by belief that I was merely an annoyance to Jenice. Feeling my welcome was clearly worn out, I checked out and quickly got on the road home, very happy to be back in my own car. As I was driving, I noticed a couple grease handprints on the interior that I had not seen in my haste to put this whole accident ordeal behind me. I am attaching photos of the grease handprints on the driver side windshield casing and fabric ceiling for your reference. To now have to clean my own car (or potentially pay someone else to help as I don’t know what will get out auto grease from fabric) after being told on multiple occasions that it was being detailed and that is why the car was not ready yet is just adding insult to injury. Being in a car accident is a very jarring experience and that trauma was only prolonged by feeling overlooked and greeted with annoyance each time I tried to get information regarding my repair process. And the grime handprints are just the cherry on the sundae of this frustrating experience. I thank you for you taking the time to read this email and hope that my experience might be able to help future customers recommended into your garage through State Farm have a more pleasant and respectful experience.

Updates throughout the duration is appreciable.

Good job

Not only taking car of my car but to make sure I had no wait was great .. god bless you and your team thanks again

I provided with regular updates and staff was very friendly.