Collision Works - Corporate

It took me 3 separate visits to be even mildly satisfied w/the overall work done on my car in 4.5 weeks. I would’ve & should’ve done my research & gone elsewhere for a better experience. Being new to the city & upset by this sudden car wreck was stressful enough especially since my wrecked SUV was still new to me. 2 weeks in the city & an OKIE driving distractedly crashed right into me. Not even a full year was I allowed to enjoy my new SUV replacement vehicle while mourning the loss of my totaled Mini copper countryman sport. Neither wreck was I the “at fault” driver FYI. Anyway, as for your business assisting me during this trying time I was quite disappointed by many inconsistencies, poor customer service, negligent new damage caused to my vehicle and the overall experience last over a month & I am not yet ???? satisfied. I don’t like the war either door is closing. It takes each person about 2-3timss before it’s solid shut..basically slamming doors confirmed they’re closed. The child lock function in back right door is not staying in child lock mode..I traveled w/kids first time this weekend & the 4yr old opened her right passenger door while we were parked, thank God. But I had just set it on child lock mode so it’s not staying in place or something. Will need to test this more. I don’t plan to have kids or need child proofing often. So I digress on that.

Good

Fantastic customer service!

Professional and courteous.

Very pleased about the work that was done. Looks great! Only problem is that I had a screw in my tire on the way home after picking up the car.

Work looks good and done on time. I was completely satisfied.

Excellent customer service. Austin and Casey were both exceptional. Austin is so friendly and personable he is truly the reason I chose your company. 5 stars. And will definitely recommend them.

Great Job! The communication was outstanding. The finished product was great. I would highly recommend your shop for any auto body repairs.

Communication was great they kept me up to date throughout the process. Courteous and professional.

The work was excellent and the people treated me really well. Ill gladly refer others to you.

Enterprise told me Allstate did not pay for the full rental. When I call Allstate they tell me that you are supposed to pay for 2 days of the rental. Enterprise wont give me back my deposit until this gets paid. I don't know if it is supposed to be you or Allstate but I hate that I seem to be in the middle. Please speak to each other and get this worked out so I can get my deposit back. Other than this everything was great. Thanks.

Excellent job done. Loved the communication received and timely repair. Had to use auto craft previously and you all did a WAY better job.

So far everything looks great and seems to be seamless. Thank you for the great service

Absolutely fantastic job!????????

Like always you guys did a great job. Thank you again.

So far so good

****. Excellent communication. 2. Great work on the vehicle. 3. Confident in referring work to you guys. My one note: we got a text originally saying the job would take 38 days. I understand under promise/over deliver but that estimate really surprised and scared me. Made me think about pulling the car and taking it elsewhere. Suggestion: after you send that one - send a follow up stating this is an estimate that we expect to beat. Or something like that... Glad to visit. Well pleased with the experience. -Russ Knight ****-****-xxxx

Staff was very professional I just had a crossover when my car would be ready but it wasn't due to the staff is due to the insurance company

I recommend CW to anyone.they keep you updated via text or email and they make sure you like their work...also your car will come back clean and smelling new

I felt like at the beginning I wasn’t going to get my car back to showroom look as to when I bought it. Then this accident happened and drown me some more. Like might as well send it to the junk yard. But then you guys at collision works did your job and bammmm. My Acadia comes back to me looking better then when I bought it. I looked stunned at the quality work, the details not left untouched along with the great communication and updates I was getting from you all, especially Austin. You all went above and beyond expectations and can’t be more grateful. Thank you all so much .