I was satisfied with the work, it just took a long time. Had to wait 3 months for an appointment. They knew what parts were needed and said it would be in and out in a week. They didn’t order the parts until I dropped my car off. Instead of a week, it took 3 weeks to repair. Good work, just slow.
1/9/2022
Judith T. VERIFIED CUSTOMER
Vehicle Make : Honda
They vacuumed all of car except very back
1/9/2022
Dustin H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you ya did a great job
1/9/2022
Jay H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everything went really smooth and they kept me up to date with all the details which made it easy. Really good service.
1/9/2022
Michael T. VERIFIED CUSTOMER
Vehicle Make : Kia
The updates were timely. It was completed ahead of schedule. Very professional. Looks great!
1/7/2022
Sharon S. VERIFIED CUSTOMER
Vehicle Make : Ford
Very good service! I loved getting the texts/phone calls to keep me updated on the progress of my car repairs!!
1/7/2022
Nicholas J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Given the times we are in with supply chain issues I felt BA Collision Works did a great job communicating delays. Once they were able to get all the parts in they had the car a minimal amount of time and it turned out great.
1/4/2022
Joanna T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Workmanship is great. Customer service was amazing.
1/3/2022
Paul G. VERIFIED CUSTOMER
Vehicle Make : Ram
I am sure they will fix it, but one of my badges that had to be replaced during the repair keeps coming off. I haven't had a chance to get back in there to have them fix it
1/3/2022
Joseph-and-karen P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My truck was repaired in a short time and it looks great
1/3/2022
Berry Q. VERIFIED CUSTOMER
Vehicle Make : Buick
Met our expectations and communication on work status was outstanding.
1/2/2022
John J. VERIFIED CUSTOMER
Vehicle Make : Volvo
Love the team. Love working with them.
1/2/2022
Carol K. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job and glad I got my van back home!
1/2/2022
Judith C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone I encountered during my Collision Works of Del City experience was courteous, professional, patient, explaining the repair process in detail, and kind, except the receptionist. Her customer service skills were nearly non-existant and she was rude, abraisive and unpleasant.
1/2/2022
Chester K. VERIFIED CUSTOMER
Vehicle Make : GMC
The work was very good and every step of the way I was kept informed. Thank you.
1/2/2022
Mark G. VERIFIED CUSTOMER
Vehicle Make : Subaru
The entire experience, from drop off to pick up, was amazingly easy. Staff was friendly and informative in setting expectations for the repair process.
1/2/2022
Aaron F. VERIFIED CUSTOMER
Vehicle Make : Nissan
Looks new. Excellent work. Will recommend.
1/2/2022
James F. VERIFIED CUSTOMER
Vehicle Make : Toyota
There may be things I don't understand about the process, but I think the timeliness of repairs was poor. After waiting 2.5 months to schedule a "simple" rear bumper replacement & recalibration of the BSM, it seems that the bumper could have been removed on the first day (Thursday) and the BSM recalibration could occur while waiting for a new bumper to be ordered/painted/clear-coated. I would think that this should have taken 4-5 days at most (the time I was initially told to expect), but instead, CW had my car for 12.5 days. This also cost my insurance company about $400 in unnecessary car rental expenses.
As for customer service, your staff was courteous and polite. Your facility was clean and comfortable, and, most importantly, the repair work was excellent.
Thank you for listening.
12/30/2021
Curt R. VERIFIED CUSTOMER
Vehicle Make : Toyota
My tailgate wasn’t completely sprayed with the bed liner.