I think it would have been a better experience if we were updated that the vehicle wasn't going to be ready before we arrived. Apparently the wrong part was ordered and delayed the process, but we weren't aware of that and my parents were awkwardly stranded there in the waiting room for a few hours. The texting service you have doesn't exactly keep us updated. It also sent us a text of the wrong total being more than double the price expected, but thankfully that wasn't the correct amount. I like the idea of text updates, but it could use some improvement. Thank you for working on our vehicle, though! Would still recommend you to others. Jermaine was awesome and made sure everything got taken care of.
5/19/2017
Walter W. VERIFIED CUSTOMER
Vehicle Make : Nissan
job well done and show forth concern for your customer.
5/19/2017
Trisha K. VERIFIED CUSTOMER
Vehicle Make : Buick
Everyone was very friendly and helpful. Luckily my car wasn't severely damaged but it still looks great and I am very satisfied. Thank you.
5/19/2017
Jennifer F. VERIFIED CUSTOMER
Vehicle Make : Honda
I was happy with the customer service. They did an outstanding job. I would recommend this place to everyone.
5/19/2017
Kimberly G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciated how informed you kept me about the progress on the repairs.
Everyone I had contact with was very professional, helpful and kind. Thank you
5/18/2017
Lari W. VERIFIED CUSTOMER
Vehicle Make : Nissan
It was a quick repair, which made me very happy. You guys made the process very easy and I always knew where my car was as far as stage wise. It was a stress free process under a very stressful time, I really appreciate what you all did. Thank you.
5/18/2017
James G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone that I came in contact with was very helpful and treated me like a person instead of just a number. It has a family feel to it. I will recommend you give to everyone I know. Job well done to all of you!
5/18/2017
Catherine M. VERIFIED CUSTOMER
Vehicle Make : Ford
Great work and done sooner than I thought. Very friendly staff. Thank you to all that worked on my truck.
5/18/2017
Debra K. VERIFIED CUSTOMER
Vehicle Make : Nissan
The process was so easy and pleasant and I loved the fact that I could pick up my rental and have my car fixed all at the same place . I give it a 12 out of 10!!!
More than met my expectations . Thank you
5/18/2017
Kristin H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The car was done sooner than expected and the work looks beautiful!
5/17/2017
Dena P. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was great!
5/17/2017
Melanie S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome job and picked up a very clean truck. Thank you
5/17/2017
Melissa A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Work was done and it was very good. It was not a big body repair but was well done. Very happy with the job and customer sevice.
5/17/2017
Chad J. VERIFIED CUSTOMER
Vehicle Make : Honda
I picked up the car and drove it home (a **** hour drive) only to find out the break lights and tail lights weren't working. So we had to spend 2 hours out of our day the following day to drive all the way back to Newcastle to get it fixed. The blending of paint into the area that didn't need repaired was noticeable. Also, the new paint had some dust or dirt get in it while it was drying so there is a grainy texture in some areas of the paint job. Other than that, the repair was done faster than I was expecting and the body work looks good. Just some minor details. I'm not even too upset about the paint job. It looks good and I know that blending is hard and the dirt in the paint is hardly noticeable. I was mainly upset about having to drive 2 hours to get the tail lights fixed.
5/14/2017
****M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I would like to thank Mr Byron **** and the Collision Works team for the excellent work they did to my Toyota Camry, i am greatly satisfied with your professional service.
Thank you so much!
5/14/2017
Randall W. VERIFIED CUSTOMER
Vehicle Make : Ford
Fantastic job, thank you :)
5/13/2017
David T. VERIFIED CUSTOMER
Vehicle Make : Nissan
I will go back again if I need anything else done
5/13/2017
Duane/belinda W. VERIFIED CUSTOMER
Vehicle Make : Mercury
Everyone at Collision Works did an excellent job on our car& keeping us informed of your progress along the way. I want to say THANK YOU ALL..
Duane&Linda Woodard
5/13/2017
John E. VERIFIED CUSTOMER
Vehicle Make : Hyundai
This was my first experience and they kept me up to date every step of the way.