Car Guys Collision Repair - Corporate

We appreciated receiving emails of progress. However, it became clear that these emails are computer generated and have no input from the humans. On Tue morning we received an email that the car would be ready on Friday Nov 3. Later that day we received a call the car was done. That evening we received an email the car was on track for Friday. We picked the car up Wed morning. Wed afternoon we received an email the car was on track for Fri. Thursday we received an email the car is on track. Later we received an email confirming we picked the car up on that day, Thur. We had picked the car up the day before. We like the notification but we wish it was more accurate. Unfortunately a very good idea got turned around and made you folks look less than competent. Customers want information and it can be inaccurate information until you point out just how inaccurate it really is. Then they think you are trying to fool them. Also when we picked up the car we wondered where the very professional people, that we met when we dropped the car off, had gone. When we dropped it off everything was in order and handled very well. When we picked it up we stood for more than 10 minutes at the front desk before anyone even acknowledged us. I do hope this information helps you. This may not be the normal customer experience but this was our experience.

Good friendly people. Kept me updated on my repairs.

Everyone was very nice and helpful. Repairs were done in a reasonable amount of time. Car repairs look great. No complaints

excellent service. Work was performed as scheduled... quickly and correctly.

Appreciated how quickly they got me in.

Good job.

Great job great service!

Excellent service and very happy with the results.

I have never been disappointed with doing business with the car guys Your team has always been very professional and very helpful Your employees are awesome I can’t say anything other than awesome

You kept me updated every day with the progress and actually completed the job 48 hours early!

3rd time w car guys, always make the car look neat, clean and do great job with repairs. Thanks

You did great work!

Justin was friendly and professional. He spent 15 minutes looking at the damage on my truck and had a written estimate 20 minutes later. He told me it would take about 3 days for repairs and had my truck back to me in 2 days and the bill was $100 less than the estimate. Then they completely cleaned my truck inside and out. It just does not get any better than this. Car Guys rocks!

enjoyed your friendly, timely service. The work was completed to our satisfaction and we felt that it was a good value. I will recommend your business to everyone.

Very professional.

Everyone at Car Guys I dealt with were very professional and very nice. I will refer all of my friends. Thank You

They were so nice! Got the repairs done ahead of schedule! Super grateful for their amazing team!

Keep up the good work

Nice job on repair and appreciate the clean car

The team is very nice, prompt with completing repairs to my car