I got my car back on Saturday morning, after drove home, we immediately found several problems as listed below.
****. Check Hybrid light turned on
2. Engine is making loud noise and make car shaking
3. Brake is not working properly. One time on the road, it did not stop until I had to push the brake very hard
4. There is a scratch on the right side of the door.
5. Painting on the back seat.
Overall, I am extremely unhappy about the service, and my car is far away from being completely repaired.
9/28/2015
Michael S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Car looks like it is right off the showroom floor. It is immaculate both inside and out. I appreciated being informed of how the repairs were going via email. Glad I chose The Body Shop. Thanks ..............Michael S
9/28/2015
Kevin H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Parking light not working and there is a rattle in the car that wasn't there before - now I have to come back again !
9/26/2015
Ben D. VERIFIED CUSTOMER
Vehicle Make : Toyota
Joel did a great job taking care of us again! Second time in a couple of months.
9/26/2015
Billie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff people we dealt with were very professional and personable. We thoroughly enjoyed working with you and would definitely recommend you to others.
9/17/2015
David S. VERIFIED CUSTOMER
Vehicle Make : Jeep
Great job. Exceeded my expectations
9/12/2015
Lou B. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service from beginning to end. Thank you for job well done.
9/9/2015
Fulton D. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have just moved to the area and was told TBS was the place to take my automobiles for repair. I found this to be true with the service, the work, the cleanliness of the shops, and the attitudes of the people who work there.
9/5/2015
Richard Wayne. VERIFIED CUSTOMER
Vehicle Make : Toyota
Absolutely 100% satisfied, these guys do it right. Thanks much
9/5/2015
Barbara S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Joel was super about keeping me up dated. The workmanship was superb. The people at the front desk were very curtious. Also your waiting room was so clean, I didn't feel like I was at a body shop. The only thing I was disappointed about was I had some quarters in a cup holder and they were taken. All in all I am very satisfied with the repair and the people. Thanks
8/21/2015
Dianne S. VERIFIED CUSTOMER
Vehicle Make : Toyota
I found a flaw after I left TBS.
I am happy with the service I received and with the communication I received throughout the process.
8/19/2015
Keith M. VERIFIED CUSTOMER
Vehicle Make : Jeep
The body shop kept me updated on the progress of my Jeep. They were very helpful and very informative any time I had questions. My Jeep looks like it did before. Very satisfied with The Body Shop.
8/8/2015
Dolores L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job and service
8/3/2015
Christopher Q. VERIFIED CUSTOMER
Vehicle Make : Honda
I am very pleased. My McKinney family all have taken their cars to the Body Shop for repairs and all highly recommend you. I now know why. Keep up the good work and thanks!
8/1/2015
Sandra R. VERIFIED CUSTOMER
Vehicle Make : Toyota
When I took my truck in to you there was absolutely nothing wrong with my drivers door. While it was there the hinge got broken and now it pops. When I told Gary he lied saying he told me that when he came out to originally look at my truck then type up appraisal. He just as much as called me a liar but why did he put it on the appraisal if it was broke??. My daughter was with me and she knew he hadn't said that and that my door wasn't broke. I has driven my truck 8 days before I took it in and nothing was wrong with. I expect my truck to be fixed by The Body shop at no expense to me because someone there broke it. I paid my 500 deductible without hesitation and I want my door fixed.
7/25/2015
Robert M. VERIFIED CUSTOMER
Vehicle Make : Dodge
The work performed was exceptional from a technical perspective as well as from the administrative. I was greeted and treated professionally from both the McKinney and Prosper locations. Phou did an exceptional job representing TBS from m the dealership as well. This was not my first body shop experience and will absolutely recommend your company and services to those that need it. As a Service Manager myself, I have a deep appreciation for all of this.
Thanks again. RMM
7/25/2015
Chad R. VERIFIED CUSTOMER
Vehicle Make : Honda
Joel and the Secretary at the Front desk were great to work with. The employees there were very nice to work with.
7/22/2015
Jack H. VERIFIED CUSTOMER
Vehicle Make : Honda
From beginning to end the follow up communication is not only professional but consistently repetitive. More companies should follow your pedigree.
7/19/2015
Terry K. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone I had contact with, was very professional and knowledgeable. I was concerned, because my pickup was a vintage 1999 F-350 and I feared that there would be a problem locating parts and/or technicians would lack the experience necessary to repair a 1999 truck. My concerns were unfounded, because the part was ordered and delivered to TBS within three days. The part was painted and installed on my truck one day later. The repairs were expertly done by skilled and experienced technicians. EXCELLENT JOB.
7/18/2015
Samantha N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job on repairing me car but my ray ban sun glasses both time I came to repair my car got stolen