Mccarthy Collision - Overland Park

I was told that my car would be complete on 8/17/18 and received daily emails telling me it was "on track", 54%, "nearing completion. if we encounter delays, we'll call", etc. On the 17th I called to find out what time I could pick it up and was told they hadn't started working on it yet, parts were just arriving and the completion date was now 9/11/18 (6 weeks after it was dropped off). I complained and the date was changed to 8/28/18. I was told that they would call me with regular updates on the progress. I didn't hear anything until the afternoon of 8/28 telling me that they wanted to keep the car that night to get it cleaned up for me. When I arrived the afternoon of 8/29 I found the repairs to be very poor quality and had to ask someone from the body shop to come look at it (no one came out to look at the car with me). That person called Calyton Horrocks the body shop manager and he agreed that the work was bad. I had to ask why no one had looked at it prior to me coming to pick it up and why they would allow this type of work in their shop, he didn't have an answer. But assured me that they would fix it and wanted me to be happy. ITS TOO LATE FOR THAT. He is supposed to be reordering parts and getting them ready to install before I get there. This repair has been poorly managed, the work was terrible and communication was awful. I hope that you will do something to at least fix the poor work on my car quickly. Neil B

Everyone was real nice, and I like the email saying the car is ready to pick up!

They told me it would be quite some time to get the car back. They got it back to me quicker than I expected. Thank you!

They had our car for over a month, than returned it with scratches and parts that didn’t fit properly. We had to take it back a week later to have it fixed like it should have been when they released it to us the first time. Not satisfied at all. Had to pay 300 dollars for a rental car because they took too long to fix it and maxed out our insurance for a rental car(and our car wasn’t even completely fixed at the end of the time). Will not take my car here, ever again.

I like the clean car I got back with the dent completely repaired as if it was never there. The other parties insurance paid for my repair and that part was smooth and trouble-free.

Your strengths are in your people. They were professional, friendly, and very willing to explain what was going to happen and when. And then you delivered on what you told me to expect. Fantastic job on my car! Nice working with all of the great people at McCarthy. Highly recommended.

Quality job and good customer service!!

Very good customer service. Byron did an awesome job keeping in touch with me throughout the process.

Be sure all repairs are complete before notifying customer vehicle is ready

Your the best

All the staff was friendly and they took care of everything for me. It was the easiest car repair experience I've ever had.

I was surprised with how dirty the interior still was with dust from the service work all over the dash and a couple parts laying on the floor board. The outside looks good inside was not.

I was extremely happy with every aspect concerning my repair experience. It was handled in an excellent manner. The gentleman that assisted me was Byron. He was so professional, friendly, competent and it was a pleasure to have had him handle my repair. Thank you to all for making the experience so pleasant and for the beautiful repair that resulted. Joyce J

Bryon was excellent. He was knowledgable, direct and compassionate. Because of the great work that I received, I’ll always do business here!

I would have like to have seen the items removed from the glove box that was found in the back seat been put back in the glove box.

Paint is peeling in a small area. Will need to bring it back in.

Everyone did a great job

Loved the proactive (and friendly) communication from everyone there. I never once wondered what was going on our how long it was going to take.

I had the pleasure of meeting Byron after my car was done, and he is just as amazing in person as he was on the phone! He called me with updates, and kept me informed the whole time my car was being repaired! Thank you Byron, and Great work team!!

They were very helpful.