McCarthy Collision was wonderful to work with. They continued to keep me informed of the progress with my vehicle. I would definitely recommend them to friends & family.
2/22/2014
Duane C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We were told the car was ready but when we went to pick it up the damaged wheel and bubcsp were still on there. Had to wait for it to be changed and the service tire light came on on the drive home. Also Troy seemed put out that I wanted to test drive it before paying.
2/21/2014
Robert M. VERIFIED CUSTOMER
Vehicle Make : GMC
Surpassed our expectations! Thank you!
2/20/2014
Glenda L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Brent was courteous, professional, and a pleasure to work with. He kept me informed throughout the process. Thank you Brent!
2/20/2014
Mary R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I liked the updates text messages.
2/15/2014
Brenda N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was great to help me finish this in a timely manner, especially the afternoon of the accident....helping me work out some details ahead of time. THanks also for looking a second time at the left rear quarter panel to verify that I, indeed, had been hit there....as the jeep driver stated he didn't touch me...thanks for that.
The only thing I would ask is that your team be careful of adjusting the driver seat unless absolutely necessary. It was placed as low as possible....I have 2 artificial hips and when I first got in it was a shock to those hips to have to go so low and it took some to time to readjust everything from that to tilt to back recliner, etc.
I certainly would chose McCarthy again, but would try to remember to ask them not to readjust my drivers side seat. Thanks for your attention.
I truly appreciate you all.
Brenda N
2/12/2014
Andrew Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent customer service, Great contact manager and excellent work. Thank you to all that made my Toyota Rav4 look so new and shiny. Special thanks to Jeff Sanders.
2/7/2014
Richard G. VERIFIED CUSTOMER
Vehicle Make : Nissan
great job
2/1/2014
Jacalyn F. VERIFIED CUSTOMER
Vehicle Make : Toyota
The entire process took an exceedingly long time. (7 weeks from accident) Not for sure if this was due to insurance or your service but no compensation was offered for the delay. Everyone was courteous but in the end, length of time was a huge inconvenience.
1/31/2014
Darla L. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Curt Was Professional And Nice
1/30/2014
Lindsay M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I would definitely take my car back to McCarthy Collision.
1/28/2014
Connie R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
My passenger side mirror is good as new. It was installed quickly and looks great. Thanks!
1/25/2014
Michelle A. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have always had a great experience! Thank you!
1/24/2014
Willie A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
U guy did an outstanding job.
1/24/2014
John M. VERIFIED CUSTOMER
Vehicle Make : Toyota
John did great ! Did exactly what he promised! Good as new!
1/24/2014
Linda S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Have not picked up the car yet.
1/23/2014
Luis G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
We dropped the car off and it didn't get started on for a whole week. We were even getting text messages that it would be ready on the 17th. Then on the 17 th troy called to say he had jut got the paper work. 10 days later!!??
We have always taken out cars there and Aaron always does a great job, this time was not great!
1/23/2014
Ian V. VERIFIED CUSTOMER
Vehicle Make : Ford
did not have a timely schedule. I had to call to set up appointment when my part was already there.
1/21/2014
Mary Ann. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The staff was friendly and helpful. My car was done fast and right. Thanks everyone that helped me!!!
1/20/2014
Ron W. VERIFIED CUSTOMER
Vehicle Make : Honda
Care was dropped off on a Monday and was to be ready on the following Monday. It wasn't ready until the following Thursday.
I understand additional damage was found. One would think that taking it a apart and determining the damage would be the first step. After a phone call, I learned that additional damage had been found, 3 days after dropping the car off.
A phone call on the actual status of the repair and reasons for the delay instead of vague emails would have been better.