Aaron was very nice and answered all our questions. The repair itself looks great. Of course time will tell (seeing the paint in the sunlight; and with the window seal etc). We did have issues trying to figure out when the car was done. We had gotten around eight emails with different completion dates and times as the week went on. This made scheduling a rental car nearly impossible. The dates jumped from Tuesday the 19th to Friday the 15th. And then Friday evening, after changing our rental car situation, it was moved to Tuesday morning again. Monday morning we called the office, and they said that it would be done at their closing time on Tuesday. Tuesday we got an email saying it was completed around noon. I went to pick it up at ****:00pm and had to wait for them to finish up and for paperwork to be completed.
I know times may adjust, but this was a bit much. Also nearly impossible to schedule work and rentals around. Like I said before, we were happy with the work itself! Just maybe no automated emails... or at least a more organized system would help.
3/20/2019
Michael M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Fast, quality repair!
3/2/2019
Debi S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thanks....
.car looks new again!!!
2/14/2019
Manuel G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Take too long to compete the job and the insurance company does not want to cover the renter car for the additional days, that was suppose to be done in 4 days and took 3 weeks
1/25/2019
Joseph M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Josh did a great job keeping me informed sent my son therefor his car
11/30/2018
Joan P. VERIFIED CUSTOMER
Vehicle Make : Nissan
I was treated with the utmost respect and attention. It is rare to have that kind of service anymore, unfortunately. They were very efficient, accommodating & excellent communication. Couldn't have gone better.
Much better than my last experience at a different facility!!!
Thank you to all.
11/21/2018
R Talcott.marian. VERIFIED CUSTOMER
Vehicle Make : Ford
Very satisfied!
10/5/2018
Lewis H. VERIFIED CUSTOMER
Vehicle Make : Fiat
Great experience. Repair work is excellent. Employees were friendly and kind. Thank you.
9/29/2018
Everette H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
7am in the morning is a little early on a Saturday to be sending a text though
9/22/2018
Kramer.,marion &. VERIFIED CUSTOMER
Vehicle Make : Nissan
It took six days longer than the estimate. However am happy with the serviceman and the repair job.
7/27/2018
Martin.,edward &. VERIFIED CUSTOMER
Vehicle Make : Toyota
Danny Larson and all the team I interfaced with did a great job repairing my new low mileage Tundra to a like new look with original parts and great paint work and assembly. I highly reccomend McCarthy if you want a repair that looks new again!!!
7/13/2018
Richard H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Well I have not seen the car yet. The insurance company has not settled with me yet.
6/19/2018
Rodney R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Kept us up to date with the proceeds of the repairs
4/24/2018
Norman R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Job well done! I appreciated the ogoing communication and timely updates.
2/2/2018
Barbara L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was very nice and kind I love the service there
12/20/2017
Sandi S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The process was easy. They called enterprise before I got there so i didn't have to wait very long to get my rental. They communicated with me to let me know whst was going on and when it would be done. I would recommend McCarthy Collision to anyone needing work done.
9/9/2017
Del Y. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Austin, was excellent. He mafe sure O was satisfied.
8/15/2017
Heather R. VERIFIED CUSTOMER
Vehicle Make : Honda
Your delivery got pushed back 5 times. It created many problems for us. Also the original bid was 3,200 and it changed twice ending up at 3,800. There is no reason whyminor body work should take 3 weeks to repair. I will never use McCarthy again for any work or to buy a car after this experience.
7/18/2017
George B. VERIFIED CUSTOMER
Vehicle Make : Toyota
I contacted person supervising the repaired that when they cleaned the car there were 2 pieces of paper on passenger side floor that they didn't move thus the Capetown had dirt on it under paper. They just cleaned around the paper.