Great personal service. I even mentioned looking at a couple of scratches unrelated to the reason we brought the car in and he went ahead and hand painted over the marks, you barely know they are there. Thank you, we will definitely be back...but hopefully not for a long time :)
4/20/2016
William L. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Every thing and every body was excellent!
4/15/2016
Anthony H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work took **** week. My status updates kept telling me it would be ready in 2 weeks...
4/5/2016
Lynn B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Tired were under inflated and washer fluids empty but the exterior was absolutely beautiful. Great work! Got my car back. Reggie was great, Took fast care of my after mentioned concerns. His service thru out was exceptional.
4/2/2016
James H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very professional and courteous!
3/26/2016
Keith M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for doing a wonderful job. The Toyota looks great and the job you did keeping me informed on the schedule was very much appreciated. It was done when you said it would be, and the quality is superb. I'll definitely use you again if the need for body work arises, and recommend you to my friends.
Sincerely,
Keith Monteith
3/3/2016
Tim B. VERIFIED CUSTOMER
Vehicle Make : Honda
Reggie (at your Ellisville location) is a terrific representative of your business. He was very professional, friendly, and took ownership of my customer experience while you had my vehicle in for repairs.
I've only had my vehicle back for a few days, so while it still looks good now, I hope it still looks good in 90 days and beyond.
The only complaint I have is your process for estimates. Each time, including this one, I've always been required to make an appoint for an estimate. Generally, the appointment is a week out. Sometimes (like this one) I'll wait. Other times I won't and I'll take my business else where. I noticed that when I brought my vehicle in for repairs, a customer came in WITHOUT an appointment and was able to get an immediate estimate. Seems like your business practices are always followed.
Overall, I'm satisfied and would return to Schaefer if one of my vehicles needed body repairs.
I am AM in the PM!
2/20/2016
Cynthia F. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Everything was fine
2/20/2016
Berry B. VERIFIED CUSTOMER
Vehicle Make : Dodge
I had a minor issue when picking up my vehicle. Mr Boone made sure it was handled swiftly and professionally
2/18/2016
Darryl M. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent communication throughout the process. The repairs were handled professionally and efficiently.
2/4/2016
Laurie G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Schaefer is so well run. Always my preferred autobody repair shop.
1/30/2016
Andrew G. VERIFIED CUSTOMER
Vehicle Make : Audi
All repairs were excellently done. In addition, the personnel, from the moment I dropped my car off for repair to pickup, were refreshingly professional with explanations of work to be done. Reggie, at the Ellisville facility, telephonic status updates and in person, was particularly outstanding: totally informative, assuring and concise. Great facility, including its personnel that I dealt with. Thanks.
1/28/2016
Kathie L. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is not the first time I have used your shop. Both times the service and the people and the quality of the work was excellent. You always go above and beyond. This time you called AAA to let them know that the aftermarket part they ordered was not up to your quality standards and consequently got a genuine Toyota part. Thank you!
1/15/2016
Annette J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Scott was very courteous when I first went in, what a warm welcome.
Reggie was one of the nicest guys to deal with. He was always eager to help with any questions.
Both of them deserve a pat on the back for jobs well done. If I still owned my business I would try to recruit both of them.
Thank you!
12/19/2015
Robert H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
friendly and courteous service and personnel.
repairs are undetectable and the clear coat finish is like new.
12/19/2015
Joshua F. VERIFIED CUSTOMER
Vehicle Make : Honda
Thank you to the team
10/21/2015
Marjorie S. VERIFIED CUSTOMER
Vehicle Make : Acura
They were friendly, attentive to detail and strived for customer service and satisfaction.
9/16/2015
Rebecca H. VERIFIED CUSTOMER
Vehicle Make : Toyota
My daughter was very happy with the hail repairs and very pleased getting a clean car back. She commented the wash / vacuum detail was a particularly nice service!
8/22/2015
Douglas C. VERIFIED CUSTOMER
Vehicle Make : Nissan
The car looked great when finished. Very well done!! Thanks!! I would recommend