Scheduled my appt. Weeks ahead, yet enterprise did not have any info regarding a loaner for me and i had to wait over an hour for them to get me a car from the airport.
Poor communication an i was told my vehicle was done when it wasn't. Was told part of the hold up was due to my car being detailed but it was not at all. Will take my business elsewhere in the future.
11/23/2017
Chris M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Bob an Hepners kept me updated as work went on. They told me when truck would be ready and they were able to complete a day in advance. They exceeded my expectations and I would recommend them to everyone. Thanks Hepners!
11/7/2017
Rapture D. VERIFIED CUSTOMER
Vehicle Make : Ford
Grant was very helpful. As far as I can see the vehicle repairs look good (it's been snowing all day so I haven't been able to look super closely) I have left a five star review on both Google and yelp. I really appreciate Grant helping with the additional rental charges that I had to pay out of pocket, that was an extra bonus. I will definitely be back in the future.
10/28/2017
Lori L. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair was completed in less than the time estimated. Looks like the usual great job. Mirror works. And the text message status updates are great. Only suggestion, make sure the content is accurate. And for cases like mine when the repair for one car has two claims/work orders, send the status on the car, not the orders.
10/27/2017
Peter V. VERIFIED CUSTOMER
Vehicle Make : Mercedes
One of the best experiences that I've had as a consumer. Quick, reliable, professional, flewable and hassle free with frequent status updates.
10/27/2017
Rachel S. VERIFIED CUSTOMER
Vehicle Make : Nissan
I am out of town until November 13th so feel free to call me after I am back.
I didn't feel Grant was interested in working with me to get my car fixed. I had asked about some additional work that needs to be done and he either said it couldn't be done At your shop or he made it sound like I was asking an awful lot out of him to do the work on my car.
10/27/2017
Jerry G. VERIFIED CUSTOMER
Vehicle Make : Ford
I want to thank you for the great job you did on my car.
10/10/2017
Richard N. VERIFIED CUSTOMER
Vehicle Make : Volvo
Bill and company were A+ . I couldn't be happier with the results of the bodywork and the fantastic customer service. Thank you so much!
10/10/2017
Choua L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Heppner's always does an amazing job on my car and the customer service is beyond expectations. This was my second time with them and they always take care of my needs and my car. I couldn't be happier.
10/7/2017
**** N. VERIFIED CUSTOMER
Vehicle Make : Toyota
The cup holders in the back seat fold down arm rest was broken out. I have not used it, but the arm rest flopped down and the cup holder flopped out. Why? How? You're an auto body shop why wouldn't you just fix it and I wouldn't even have noticed.
9/21/2017
Kevin C. VERIFIED CUSTOMER
Vehicle Make : GMC
Bill did a great job coordinating all of the required work.
9/13/2017
John J. VERIFIED CUSTOMER
Vehicle Make : Toyota
We were completely satisfied with the service and repairs. The only problem we had was with your automated messages being inaccurate as to when the car would be ready. The emails received said our car would be ready on 9/6 even though the car was ready on 9/2. I was very frustrated thinking we would not have the car over the holiday weekend. When I called however I was assured that the car would be ready by friday and it was. We were pleased with the overall service and friendliness.
9/1/2017
Loralee F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great service.
9/1/2017
Taylor M. VERIFIED CUSTOMER
Vehicle Make : Honda
Heppners was amazing with my car repair. They were so communicative and great. I was very satisfied with them and I trust them completely! I would go to them again.
8/18/2017
David H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I am very impressed with Heppner's overall professionalism and attention to communication.
8/18/2017
Phillip B. VERIFIED CUSTOMER
Vehicle Make : Volvo
Great recovery on a very long and involved repair process!!!
7/21/2017
Daniel G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Yes i am happy for msy truck you did grat job tanks
7/14/2017
Lee F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Their repairs were flawless.
6/29/2017
Johanna A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good service - thank you! Getting my rental and repair lined up was very painless!
6/9/2017
Ken P. VERIFIED CUSTOMER
Vehicle Make : Buick
Very courteous, did their best to keep down costs.