The updates on the progress,through out the repairs.
5/22/2015
Matthew E. VERIFIED CUSTOMER
Vehicle Make : GMC
Excellent service!
5/22/2015
Karen G. VERIFIED CUSTOMER
Vehicle Make : Pontiac
I was impressed with the updates via text on my car. It was a good feeling to be recognized by my name, it was personable service. And of course, my car looks great....
Kudos to the staff at Scott's for a job well done!
5/21/2015
**** D. VERIFIED CUSTOMER
Vehicle Make : Honda
Jack was very helpful along the way, explaining all work being done. Upon picking up the car, the receptionist was knowledgeable and explained the paperwork thoroughly. All in all a great experience.
5/19/2015
Linda . VERIFIED CUSTOMER
Vehicle Make : Chrysler
Wonderful service. Very pleased!
5/16/2015
Gayle M. VERIFIED CUSTOMER
Vehicle Make : Jeep
The entire process was very positive. Thank you!
5/15/2015
Kristen H. VERIFIED CUSTOMER
Vehicle Make : Toyota
The repair took longer than expected but we were offered a rental and the repair looks great. My only suggestion for improvement is customer service is lacking. When calling to check on our vehicle, we felt the employees were rude and uninterested in our concerns. When I picked up my vehicle the blonde lady at the counter just gave me the key and looked at me. When I asked what the repair was, she did not respond. She picked up the phone and called someone. She acted like I was putting her out. Her attitude was the same for each visit. I would have to tell anyone who asked that she made me feel uncomfortable and I would not like to deal with her again.
5/15/2015
Brooke W. VERIFIED CUSTOMER
Vehicle Make : Scion
Told me car would be done in 5 days; took 11. No one ever called me - I had to call them. Texts said it would be done at 4 on 5/7 & would call with any delays. No call so I went to pick it up. Not done until 5/8 & I had to call then to make sure. Car looks good but now remote starter & security system doesn't work so I have to take it back again. Very unsatisfied.
5/9/2015
Candace M. VERIFIED CUSTOMER
Vehicle Make : Honda
The repair to the back bumper and other damage not visible was managed beautifully and in reasonable time. Thanks for the awesome car detailing too!
5/9/2015
Roger G. VERIFIED CUSTOMER
Vehicle Make : GMC
Your communication was excellent and the repair and matching of the paint was great. It did take slightly longer then expected but I was immediately informed of the delay and was OK with it. Jack was very personable and a real pleasure to work with. Sincerely hope I never need repairs again but if I do I will definitely bring my vehicle to you! Thanks for everything.
5/8/2015
Matt L. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Our estimate says that the car was only supposed to take 7 days. Our vehicle was there for over two weeks. The paperwork given to us says the car was ready on 4.30. We did not get a call for pick up until 5.6. I called on 4.30 and was told my Erika that my car was ready for pick up. When we went to pick up our car, the car was not ready.
5/7/2015
Rella D. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I put a Shout Out on Facebook about the Excellent repair done on my car! Thanks Again!
5/6/2015
Bruce H. VERIFIED CUSTOMER
Vehicle Make : BMW
Everything went like clock work, it looks great
5/6/2015
Leonard H. VERIFIED CUSTOMER
Vehicle Make : GMC
Scotts auto has a poor way to communicate with customers and when they made a mistake with my truck that took a extra 5 days to fix they didn't offer me a loaner car or wave my deductadle for inconvenience they coused me and will not recommend them to anybody
4/27/2015
James M. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was updated during the entire repair. Everyone is extremely professional and the work looks excellent. If I didn't know that it was hit I would have never known. Thank you for being an honest and professional. As much as I hope to never need your services again,haha, I would with out a doubt be a returning customer. Thank you, Jim Murray
4/23/2015
John M. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent repair at a pride lower than i expected!
4/16/2015
Kelly C. VERIFIED CUSTOMER
Vehicle Make : GMC
Everyone was fabulous!! Very helpful & my car was done very quickly. I'm getting married in a week & they expedited my service so I would have my car done in time. Highly recommended!
4/15/2015
Eric R. VERIFIED CUSTOMER
Vehicle Make : Lexus
We have used scotts for 25 years and they are the best
4/11/2015
Carol M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Every thing was a o k
4/10/2015
Tom W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Car was in great shape when picked up. No visual difference in color on replaced part. Great job. Only wish original estimate was closer to actual cost.
Thanks, Tom