Although my car was repaired earlier than estimated, my insurance would only pay for my rental for 30 days. I appreciate that Karl's paid for any days after that. The car was clean when I picked it up and everything looks good so far. It was nice to be able to pick it up on a Saturday.
11/12/2018
Doug S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Impala rides as nice as before the damage, thank you for restoring the smooth ride and the extra work on the rear bumper per my request.
11/11/2018
Mary G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Your friendly professionalism made a not so good event so easy to put behind me. The work done on the car is perfect. The process and most of all the customer care was above my expectation. Thank you all at Karl!
Fran
11/3/2018
Andy W. VERIFIED CUSTOMER
Vehicle Make : Saturn
Great experience, everyone was courteous and professional throughout the process.
11/2/2018
Judy M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Enuf
10/24/2018
Patricia W. VERIFIED CUSTOMER
Vehicle Make : Honda
It looks new, well done.
10/18/2018
**** S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Dave Grief and Austin Gilliam are awesome!
10/16/2018
Eric W. VERIFIED CUSTOMER
Vehicle Make : Buick
Had a door repaired in body shop. And when we get car back there is a scratch on a fender that was not there before. When I called to say something I was given a **** excuse that I’m sure they hand out to protect their innocence. Well I don’t buy it. We Have never done business at this dealership and I don’t plan on ever coming back there.
10/15/2018
Sarah F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The process for getting a quote and arranging for my service was easy. I was out of town while my car was being worked on, so it was nice to receive the email updates. It looks like the work performed was done correctly. When I picked it up, no one was there to go over the work, and I had to find my car in the lot, clean out the floor cover and vehicle tags. The only complaint I have is that I didn't receive a free car wash and my car was a little dirty after sitting in the lot several days after it was done before I was back to get it. I asked about the car wash and was told the coupon doesn't print on the sheets from the Collision Center, therefore I wouldn't receive one. Considering I just spent more than $1300 for repairs and new wiper blades, I would think you could figure out a way to put a note on the sheet for a car wash.
10/15/2018
William B. VERIFIED CUSTOMER
Vehicle Make : Honda
Everything went smooth and no surprises. I picked it up late last night. It looked good.
10/12/2018
Holly S. VERIFIED CUSTOMER
Vehicle Make : Honda
Car looks great, I appreciate the office is open outside of standard business hours.
10/11/2018
David H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The carpet is still dirty
If you remove the drivers mat you can see the difference
10/11/2018
Sean G. VERIFIED CUSTOMER
Vehicle Make : Ford
Repair was goOd and car was detailed.
10/5/2018
Stephen C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Timely, well done.
10/4/2018
Robert B. VERIFIED CUSTOMER
Vehicle Make : GMC
Bedliner isnt installed completely. Something rubbing underneath vehicle, can't determine where noise is coming from. Vehicle shakes at highway speeds. Feels like a tire is out of round or has broken belt.
9/30/2018
Linda Y. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Appreciated the email updates and phone calls! The Traverse looks great and thank you for the great overall customer service!
9/28/2018
Craig H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I have been doing business with Karl from day one. You people are the best.
9/27/2018
Ryan R. VERIFIED CUSTOMER
Vehicle Make : GMC
Shane's communication and dedication to customer service
9/26/2018
Elias O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
very professional Staff. thankyou.
9/26/2018
Amber S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
There is Large amount of dust inside the car. I have had my car repaired at Karl’s before and never experienced this.
Car alignment still seems off.