Professionals at their work!! Superb job well done!! Thanks again Karl for work of excellence!!
11/17/2016
Kim H. VERIFIED CUSTOMER
Vehicle Make : Honda
Repairs were done timely and satisfactorily .
11/16/2016
Steven B. VERIFIED CUSTOMER
Vehicle Make : Ford
Overall very satisfied repairing the damage to the passenger side door. Impressed with the level of service. Only complaint I would have is that I was under the impression that some minor dings on the right side back wheel well would also be taken care of and they were not. Not sure if they just forgot?
11/15/2016
Michael G. VERIFIED CUSTOMER
Vehicle Make : Ford
So far, so good. Like the txt updates. All employees great to deal with!
11/9/2016
Patricia W. VERIFIED CUSTOMER
Vehicle Make : Ford
Friendly staff. Done quickly and done right
11/5/2016
Michael S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very quick and professional
11/5/2016
Jason H. VERIFIED CUSTOMER
Vehicle Make : GMC
Top notch service as always !!!thank you
11/4/2016
Lana N. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Will come back
11/2/2016
**** K. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I haven't seen the repairs in daylight yet. But, getting the estimate, getting my SSR scheduled for the repairs, dropping off for repairs, and repairs being completed IN 17 DAYS is beyond remarkable. All aspects of my experience with Karl's have been extraordinary.
10/29/2016
Steve &. VERIFIED CUSTOMER
Vehicle Make : Buick
Good people to work with. Thank you for the text updates as to the status of the repair work. Car ready ahead of time. Car very clean. The paper floor mat with instructions on care, what a great idea. Thanks Jake and all of your team who worked on our car.
10/27/2016
Timothy C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Fantastic personal customer service. Kept me posted as to progress. Very friendly and helpful all along the way. Repair work was very well done. Very impressed with the quality of workmanship. Overall a very good experience. I will happily recommend Karl Collision Center to others.
10/27/2016
Deborah S. VERIFIED CUSTOMER
Vehicle Make : Fiat
Best repair center
10/25/2016
Nicholas H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
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10/21/2016
Layne M. VERIFIED CUSTOMER
Vehicle Make : Nissan
This truly was outstanding service from the beginning to the end! I was amazed with the continuous updates and when I picked up the car it was cleaned both inside and out. Thank you Karl Chevrolet!
10/20/2016
Aaron L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
The job looks factory new, the glass looks factory and the wash and detail make you feel like you're driving a new car.
10/19/2016
Joe H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you for a quality job done. Scott was awesome and I was kept informed along the way. I am truly happy to have Karl's as my car dealership for LIFE!
10/18/2016
Todd H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Prompt, courteous service done in a fast and efficient way. Good on updating as to when it would be done and from what I could see a good job on the repair. Thanks
10/15/2016
Lynn M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Every single thing that a car dealership could do to make someone feel special was done for me!! Amina, the receptionist, was warm and friendly while being professional and knowledgeable. Scott, who was in charge of the actual car repair, kept me informed at every step. I would and will recommend Karl Chevrolet to anyone who wants to buy a car or have one fixed!!
10/15/2016
Robert E. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jason kept me informed every day. He made sure my car was done correctly.
10/12/2016
Cindy A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
This experience from the start has been a mess. I have not had a good experience with Jason.
I came to pick up my car and had to leave it because of how it looked. It was unexceptable. This expense was not turned into the insurance and I expected high quality work and I did not receive it. I notice the bottom molding on the passenger front side scraped really bad and when I asked Jason about it, he made it sound like it was there when we brought it in but it wasn't. I was the last one to wash the car and I pay close attention to my car and I know that piece wasn't messed up like that. I felt like Jason brushed me off. Is it because I am a female and he doesn't think I take notice in my cars? I do, pay very close attention. That was the 2nd bad thing I noticed inspecting my car and the work done to it.
The inconvience of driving 30 miles one way to pick up my car just to have to leave it because of poor quality work is not acceptable.
I am 100 percent NOT HAPPY with the work done on my car and I should not have paid for the service prior to looking over the car.
I feel like I spent $2600 and got a $1000 quality work. Can you tell I am very disappointed and a bit angry with the bottom front passenger side molding and the fact that the quality of repairs and paint job was not what I expected from Karl's.
Please make this right both in the look of my car and financially.
I live 2 miles from Waukee and the Chevy dealer there and I am at the point that I feel like I made a huge mistake leaving my car in the hands of Karl's.
Sincerely
Cindy & Rick Adams