Outstanding and quick service. The pros at Whitten Brothers did a great job!
12/20/2017
Robert L. VERIFIED CUSTOMER
Vehicle Make : Ford
The repairs themselves seem excellent. Our vehicle looks perfect and was immaculate. The only problems we had were related to lack of communication and confusion about completion date.
12/15/2017
Christopher G. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The text messaging system never sent me any updates. Other than that, everything was great.
11/21/2017
Stephanie L. VERIFIED CUSTOMER
Vehicle Make : Nissan
The repair of my car took a lot longer than expected, I signed up for email/text updates and never received any. After telling me my car wouldn't be ready for another few days totaling two weeks, I requested a car and before I knew it my car was ready for pick up. Just wondering if I should have asked for a car sooner.
10/21/2017
Susan B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
My time is as valuable as anyone elses, even those at Whitten brothers. Being made to wait 30 minutes before someone could look at my vehicle, upon bringing it in for my appointment, was inexcusable. Being treated as a nuisance, rather than a paying customer, was also disappointing.
Upon picking my vehicle up it had not been cleaned, inside or out, which I was told was SOP for the body shop. I had also asked that they look at the "tire needs air" light on the dash and see which tire needed air. I was told this would be done. It was not.
When you were located on Research Rd. I got much better customer service and got the feeling that my patronage was appreciated.
10/18/2017
Catherine P. VERIFIED CUSTOMER
Vehicle Make : Nissan
I already answered this question in the first survey.
6/5/2016
Louis N. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The work they did made my Tahoe look like new. You can't tell that there was ever any damage.
6/4/2016
Gordon M. VERIFIED CUSTOMER
Vehicle Make : Toyota
excellent service
6/4/2016
Stephen A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Please contact Zack **** ****-****-xxxx
10/15/2015
Huonb L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Bubble and sands are visible. Some areas didn't cover well. Very disappointed!
9/27/2015
William A. VERIFIED CUSTOMER
Vehicle Make : Jeep
My car was in the shop twice as long as expected, communication was lacking, staff did not respond to requests about car. Overall highly dissatisfied
9/22/2015
John B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
So far all seems well, good job.
8/17/2015
Mary S. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciate your daily updates about when the car would be ready. You were so expedient with your work that in the morning I received a text that the car would be ready on the 30th and in the afternoon I could pick it up. Way to go! Thanks for a job well done.
6/26/2015
Jack I. VERIFIED CUSTOMER
Vehicle Make : BMW
I really like dealing with the employee and the repair were done professional. Thanks againt
5/28/2015
Melanie K. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional staff. Thank you for your hard work .
5/22/2015
Lyndsey P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome job!
4/27/2015
Lisa P. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Thank you so much for everyone's help!
4/14/2015
Anne E. VERIFIED CUSTOMER
Vehicle Make : Mazda
Beautiful job and fast too. Thank you for making this a seamless process.
3/27/2015
Brittany B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The car was clean. I still think the was a smell of smoke. Overall, I liked the car.
3/18/2015
Laura R. VERIFIED CUSTOMER
Vehicle Make : Toyota
The staff was courteous and the repair was done in a very timely manner