Excellent customer service!! Ms Amy O’Bien and the body shop staff handled my problem with the utmost care and professionalism. Professional and courteous service. Very pleased as a customer!
8/31/2018
Shao M. VERIFIED CUSTOMER
Vehicle Make : GMC
Very nice staffs ,definitely recommend your guys again
8/23/2018
Oliver A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Excellent service
8/22/2018
Clifford M. VERIFIED CUSTOMER
Vehicle Make : Ford
Great service fast and looks good
Thans!
8/18/2018
K D. VERIFIED CUSTOMER
Vehicle Make : GMC
IT'S JUST HANDS DOWN HOW AMY JO AND ALL INVOLVED HANDLE THE ISSUE(S) WITH OUR VEHICLE FROM THE ESTIMATE TO THE FINISH. CAN YOU SAY SUPER SATISFIED!
7/29/2018
Zanetta H. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you you giys are amazing. The staff i encountered was also amazing Thank You for an excellent job.
7/18/2018
Garry H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good job!’!!’
7/10/2018
Cora Fay. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Damage to tint on back window, incorrectly reinstalled plastic liner on gate, scratched doorframe, and gate/bumper not adjusted as promised. Also a large chunk of paint was displaced on the front bumper, but the agent and repairman explained that that is the fault of a prior paint job that was poorly prepped. I still think something should be done to fix it because the paint came away as a result of something the repair people did. And by the way, the car was less clean than when I left it.
The first agent was consistently short and hurried to try to end our conversations after every brief answer.
Geico failed to arrange in advance for the second rental car after saying it would be done, on the phone Friday evening.
The second claims agent denied responsibility for the scrapes on the doorframe, saying every car has them, and that "his guys didn't do it."
I have to wonder where the impartiality is when the Geico agent calls the repairmen "his guys." That damage absolutely was not there when I left the car with them.
I'm definitely unhappy and unsatisfied.
7/2/2018
Andy V. VERIFIED CUSTOMER
Vehicle Make : Ford
I am not sure. The hood on my car looks **** it got some kind of overspray of some kind of solvent or something on it. It has an orange peel appearanance that it didnt have before. It used to be glossy smooth now it is not
6/30/2018
Paula F. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car is perfect. I would never know that it had been hit. Excellent work. All persons dealt with at Gwatney were polite, helpful and kind. I really liked everyone, especially Amy Jo O’Brien who took care of my car.
6/30/2018
Kimberly B. VERIFIED CUSTOMER
Vehicle Make : Honda
Great!!
6/26/2018
Candice P. VERIFIED CUSTOMER
Vehicle Make : Honda
Gwatney did a very good to my car I am very satisfied with it. Good Job
6/22/2018
Michelle G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks to everyone that helped in the process of getting my car back to its post wrecked condition. It looks like nothing never happened and that was the goal. Thanks to everyone!!????????????????
6/21/2018
Holly C. VERIFIED CUSTOMER
Vehicle Make : Honda
I appreciate the consistent updates about my vehicle during the repair process & how nice everyone was to me.
6/16/2018
Richard S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
They did the best they could. Thank you.
6/16/2018
Margaret H. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car was brought into the shop for repair pretty trashed as we had just come in town from a very long road trip. I figured I would clean it up after the repairs. My vehicle was returned to me in immaculate condition. Windows cleaned. Spotless and shiny as new. The body repairs were amazing. It was quick and easy. After a bumpy start. We had a powerhouse ending. Thanks Gwatney!
6/16/2018
****B. VERIFIED CUSTOMER
Vehicle Make : Jeep
Professional service great job
6/14/2018
Sandra G. VERIFIED CUSTOMER
Vehicle Make : Ford
I really appreciated the updates.The service was awesome and repair time was very good.
6/12/2018
Elizabeth T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome service in a quick turn around time. Loved the rental car rep. She was awesome!
6/7/2018
Leighanna S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car was fixed however there was slight damage to driver bottom door that is dug into the paint - I called to let enterprise know I had changed my debit card and the lady kept putting me on hold to answer her personal cell phone and then kept having me repeat the same information and then she said that I was mistaken about my telephone number.