I picked up my car and notice a crack on the windshield. Showed it ti Tony who released the car to me. He said he will follow up with it but I have not heard anything from anyone. I was happy that the bumper eas fixed but not expecting to see the broken windshield. I expect a follow up soon.
2/23/2019
Allison/jeffrey A. VERIFIED CUSTOMER
Vehicle Make : Toyota
The constant communication was great. I really appreciated all of the updates.
1/14/2019
Anthony K. VERIFIED CUSTOMER
Vehicle Make : Audi
My car now looks perfect! The person who assisted the most (Sorry, can't recall his name, he has red hair, lives in Tacoma, used to work for Audi) was VERY helpful. My only complaint is on Friday morning, I received a text & email from a front desk person informing me that my car was ready. So I walked 35 min. to get my car. But when I arrived, I was informed that my car was not ready, and that they tried to call me 5 min before I arrived. So, I had to walk back home, another 35 min. Then, Fri afternoon, I received another text, "your car is ready", and walked another 35 min to get my car.
12/31/2018
Tom H. VERIFIED CUSTOMER
Vehicle Make : Honda
Delivered earlier than expected. Good work.
12/14/2018
Tonje M. VERIFIED CUSTOMER
Vehicle Make : Honda
Your team was awesome! They were quick and attentive. I was super impressed with how clean my car was when I picked it up! Thanks for a completely painless experience. It was great to be so well taken care of after getting rear-ended!
12/6/2018
Robel N. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You don't keep your promise in time
11/7/2018
Veniese W. VERIFIED CUSTOMER
Vehicle Make : GMC
Maintenance manager Jen went over and beyond to have everything arranged and was very accommodating and customer focus
8/29/2018
Catherine R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything about the experience was great, except that the car was returned to me with a completely empty gas tank (I believe it was driven between the SLU and SODO locations). I was able to make it to a gas station without issue but would have been nice to have a heads up :)
8/25/2018
John H. VERIFIED CUSTOMER
Vehicle Make : Honda
The car and communication was top notch, will Luise again in the future!
7/21/2018
Elizabeth M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you for updating me every step of the way! Everyone I interacted with was so friendly and helpful!
6/23/2018
Jonathan A. VERIFIED CUSTOMER
Vehicle Make : Volvo
Hitting parked objects ****. You guys made the process as easy as it could have been.
3/28/2018
Kokouvi E. VERIFIED CUSTOMER
Vehicle Make : Kia
I'm grateful in fact that you delivered my car to my home address. I really appreciate and very good job from you guys. My looks like brand new. Thank you very much.
2/14/2018
Sylvia F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I absolutely love the relationship they build with customers! They were fast, communicative, fair and understanding. My trunk was slightly off after the repair, but there’s a lifetime warranty on the work so if anything happens, I can take it back. They did everything in their power to make things right, otherwise. Professional, courteous, timely. Thank you so much for everything!!!
1/13/2018
Natalie/chris A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional and trustworthy . Will return with future auto repair needs .
12/21/2017
Ricardo L. VERIFIED CUSTOMER
Vehicle Make : Mazda
Its my second time using the services of Seattle Automotive, and I can say that you guys do a great job always. I seriously don’t have any thoughts about your work except for the updates that you guys send to customers to know when their cars are ready. I got to know that my car was ready after three hours it was actually ready. You might want to work on that or not.
12/21/2017
Alexandra L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for being communicative and doing a great job@
12/9/2017
Amy M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Isabella was GREAT at communicating every step of the way and making sure I was always in the loop on the progress of our repair. We are very happy customers and would recommend highly!