Abra Auto Body Repair of America - O`Fallon

The service was great, I even had my car waiting on me at home when I got off of work James B

THANKS!

Thanks for a job well done!

Great professional staff. Exceeded expectations

You kept me informed and I appreciated text message.

I really love the customer service and the quality work

I had a couple issues I was not happy about, with the biggest being calls were made to my cell phone about some issues when I specifically said I cannot have my cell phone at work and to call my work number. Since ABRA did not, I did not know about the "betterment" cost I was charged without having time to explore the reason with my insurance company and the insurance company of the lady that rear ended my son's car. I was charged 181 upon pick up, it would have been nice to call me at work on this. ABRA had my work number right there on the sheet. I was told the cell phone number was the default. I asked Justin, the Service Manager what I needed to do, as I was clear when I said to call me at work, he apologized (and I had to pay 181 at pickup). I also lost my car keys/remote beeper when I turned the car in. My position is I passed the keys to ABRA as I took the keys off my sons lanyard which I did have, so no keys were in my posession. So now besides the 181 "betterment" I was charged when I picked my car up, I am out over 100 to get a new key/remote beeper reprogrammed at the Mazda dealer. I think the cost of this should be split between myself and ABRA as this this remains a mystery. Everyone was friendly but I did have these 2 issues with my service...Bryan R

They are awesome

Everyone was extremely helpful and very friendly! The work was done quickly and it looks fantastic!!! Thanks!

The whole experience was great from the receptionist to the final review of the completed work walk around.

Great communication with the phone calls and text messages.

I was treated with the upmost repect while I was there. I was listened to very carefully and my questions were answered to my satisfaction. I would reccommend your place of business to my friends. Thank you so much for all the help you have given me. My van looks great. I can't tell the car has been hit. Edith G

The body work was fantastic but your techs could be cleaner when they were inside the vehicle. I had to wipe my entire interior off when I got home. Their was white dust from their hands on the seats and the shifter and steering wheel.

Very professional, love the updates.

Thanks for all the hard work.

Justin and all the ABRA employee's were Very courteous and top notch in their service! I was very pleased with the notifications on the process of each vehicle being fixed . All repairs were done very well and in a VERY timely fashion.

The job was professionally done and I appreciated the updates as work proceeded. I plan to recommend your shop to others.

Friendly, efficient and highly competent team. Thank you for your speedy service!

The customer service was outstanding. Our car was detailed! I trusted them with our vehicle and we were very.satisfied.

Very satisfied