Justin at Abra did a great job at keeping me in the loop with my car, whether it was via phone calls or text messages. I also don’t know if he’s responsible but whoever cleaned the inside of my car I really appreciate you. I left a pile of trash thinking it would be waiting for me when I picked up my car but the inside and outside was spik and span! Thanks to Justin and all the other people at Abra for taking great care of my car and getting it back on the road!
9/20/2017
**** D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
This was the 2nd time i have used abra, wouldnt trust my cars with anybody else! The whole team was awesome!
9/20/2017
Lance S. VERIFIED CUSTOMER
Vehicle Make : Kia
Unfortunately we have used abra multiple times and have never been disappointed with either service or work. Excellent job.
9/17/2017
Terry C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Rachael was outstanding. Everyone was wonderful.
9/16/2017
Christopher K. VERIFIED CUSTOMER
Vehicle Make : BMW
Charles was extremely pleasant and knowledgeable to work with.
9/16/2017
Lavonne H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good
9/13/2017
Simon S. VERIFIED CUSTOMER
Vehicle Make : Honda
Y'all did great with my Honda Civic!! Jenn, Codie, and Jake (I believe was his name) were a great help and super sweet and nice!!
9/10/2017
Bernice P. VERIFIED CUSTOMER
Vehicle Make : GMC
Being military we arrive at a duty station and need to find a place that is honest and does good work . Found both in your company. Thank you.
9/9/2017
Amanda B. VERIFIED CUSTOMER
Vehicle Make : Kia
The best job ever. Thanks a million to Charles. Great job very satisfied.
9/8/2017
Stephen G. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Thank You!
9/7/2017
Glenn D. VERIFIED CUSTOMER
Vehicle Make : Ford
Excellent service and exceptional customer service
9/1/2017
Scott C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
I am impressed with the customer service at this facility. Each interaction was handled professionally and in a manner that reflected the associates there sincerely wanted to help. I was updated daily via a text message and am very appreciative of the updates. I was not left wondering what was going on. I was also contacted by Charles via phone on updates that he felt may need additional explaination. I am very appreciative of that as well. He was patient In those conversations, would always ask if I had any questions, and I never felt like he was trying to rush the conversation. The customer service in this facility is to be commended. I am glad we took our business to Abra in O'Fallon, IL. Thank you!
8/29/2017
Nicholas W. VERIFIED CUSTOMER
Vehicle Make : GMC
Incredible turn around. Thank you
8/25/2017
Michael M. VERIFIED CUSTOMER
Vehicle Make : BMW
Great fast service
8/23/2017
Ulanda B. VERIFIED CUSTOMER
Vehicle Make : BMW
The Receptionist was very caring along with gentleman that Iassisted back to
The Car to get the paint ID # they was very quick at painting that piece I ask was the piece going to fade and he said it shouldn't and if does bring it back the
Receptionist said that it had a lifetime warrenty , I picked the piece up from BMW that Monday and came straight to there andTuesday it was Ready very well pleased so far as time go on and rest of summer into fall winter and spring 2018 I will see how well the paint job on that lil piece hold up
But it looks very nice Iam very satisfied with the paint looks the same and thank you for wanting feed back from your 1st time customer good work and will refer Family and Friends
Thank You
Ulanda B
8/23/2017
Tamara S. VERIFIED CUSTOMER
Vehicle Make : Acura
Charles was approachable and professional. Quite refreshing compared to many service oriented businesses.
8/18/2017
Steve L. VERIFIED CUSTOMER
Vehicle Make : Ford
Great team! Great work! Very pleased.
8/12/2017
Omar L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Rachel great experience she keep me inform all the wat
8/11/2017
Richard W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Jenn was awesome and gave me a great customer service experience! She always made sure to communicate to me if there were any updates with my vehicle and was very polite.
My only complaint about the experience would be how long it took. I dropped my car off Friday and didn't get it back until Thursday the following week. Which seemed like a long time to repair a side mirror and passenger window. Other than that I'm very happy with my repairs!
8/11/2017
Darmacus S. VERIFIED CUSTOMER
Vehicle Make : Lexus
I am very satisfied with the customer service and the quality of service from your team. This is my second time that I came for repairs for one of my cars and I just want to say thank you all so much. I will be back and you have a life long customer. Once again thank you all so much. Keep up the great work.