Abra Auto Body Repair of America - Swansea

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Everyone was super nice and I loved the follow up calls to keep the customer informed

I love that you all kept a line of communication open through text message and phone calls to keep me updated with the process. You guys Rock!

Service was quick and staff was very friendly and helpful.

The communications while my car was being repaired was the best. I've not had any vendor I've dealt with give me that kind of follow up...outstanding! The service was the best...thank you.

Very proffesional. If I need any repairs in the future, I will be back. I will highly recomend you to anyone.

Karlie was wonderful! Very helpful and friendly. The paint job on my spoiler looks great.

Everything was great. From the first time I stepped in to pulling my car off the lot. Awesome experience.

I appreciated how friendly everyone was and the updates about my cars status. Also having the ability to pick up my car after hours was extremely helpful.

Excellent communication with the customer

Amazing customer service, as always!!

There is still a small chip in the paint or it couldn't be removed with the paint cleaner. There is still a scuff near the door handle that was not taken care of. Next time I will not use the paint less dent remover and just do the normal body work and have it painted

Very satisfied. Professional. Staff was amazing. Kept me updated on car repair. Car was washed and vacuumed on return!

I appreciated the speed and efficiency that my vehicle was repaired and the condition it was when it was returned to me.

I'm not an angry person, but I have to say this is the most angry/frustrated I have been in awhile. One I would have never been in this situation if I wasn't hit by another person and the only reason I chose to take my car into your guys care was because it would be easier, since you guys have an agreement with geico (the person's insurance who hit me). Obviously, it wasn't easier on me, since I got my car back and it's in worse condition than when I brought it in. Yes, the dents are gone, but now I have another messed up door on the drivers, which you guys are not going to fix cause it was not on the side that was hit. Another thing, you guys were suppose to fix the powerlock on the passage side and all you said was it was wire problems. Why couldn't you guys check the wires and fix it so the door works. I mean that is your job right? That was one thing that got messed up in the accident and was suppose to get fixed as well. All that was fixed was the dents and that wasn't even done right. There are swirls everywhere. Looks like im going to have to buffer it correctly myself. You guys left me with more problems to get fixed. How I see it now is I can't even drive my car because I have both doors that don't work properly. This is by far one of the worst experiences I ever had. I would/will never refer this shop to family and friends. I wasn't even close to being satisfied with the quality of the repair. My vehicle wasn't ready when promised. (Waited 5 days) My car obviously needs work, but I will not leave you to care for my car again. The only thing that was done right was I was kept informed during the repair process. On a scale from 0-10 I would give you guys a ****. And that is only because kelly keck was nice and so was the young lady working at the front desk. Other than that yall are not even close to deserving a 10 in my book.

I loved how Karlie updated me so regularly and worked with my very tight schedule! My Civic looks wonderful, as well. Thank you!

I appreciated the progress updates and friendliness of staff. The car repairs look good

Awesome work that was done to my VOLVO. YOUR TEAM OF WORKERS ARE BY FAR THE BEST IN WHAT THEY DO. ALSO VERY PROFESSIONAL WITH THE UTMOST CARE OF ME AND MY VOLVO. THANK YOU ALL, VERY MUCH APPRECIATE THE KINDNESS AND CONCERN

All work was completed as briefed. Kelly kept me informed at each step as promised. Good job!

You're a 10!!!