International Auto Crafters - Menifee

Great gusto.Dr service from beginning to end

They where outstanding in working with my timeline. The work was so good I couldn’t see any evidence there was ever any damage.

Outstanding service

Everyone have it an easy process and were very helpful

The whole establishment worked as a great hub so that I was checked in and did not have to worry about things getting done. Picking up my car was even smoother. ThankYou for you great service.

I appreciate the updates on my Sienna Van!

I was sent to your shop by my insurance, as they do a lot of business with you, but I have to say, insurance or not, I would not only return to International Auto Crafters for any future repair needs, but would refer anyone else (as I already have) to your business as well. Great service, great people ...in this day and age, it was so refreshing to have this nice of an experience. Given the circumstances of what brought me there (a hit & run driver!), Daryl and the team surely made the process a lot easier. Thank you, thank you! Wendy S

Due to delay in parts and over booked location/lost time in/delay in repairs cost me money in rental car. My bill was over 1000.00 and it didn’t have to be that high. But the service/people I interacted with were all kind and helpful. Minimal communication, the app that just keeps extending completion date was not very helpful to me

Great job, done in a timely manner. The whole situation was handled with professionalism.

the customer service we received was excellent

Awesome place. Treated well. Kept me informed. Auto looks fantastic. Also was told approximately four days. Was completed in two. Great group of people. Thank you.

The entire team is pleasant and willing to fi the extra mile to help make the process easy for the customer. I'd something doesn't go to plan, they will fix it immediately. You all are doing a great job.

International auto crafters did the repairs quickly and kept me in the loop with text messages. I liked that I had a realistic idea of when my car would be ready.

I know you have had some personal changes and it seemed to exstend the time to complete the job. But you handled it great with a Complementary rental car we appreciate very much. Thank you.

This is the 3rd vehicle I've had repaired here and they always keep me informed. Great experience and great work.

Great job

I was rear ended in a 2018 Toyota Camry with less than 6k miles. When I dropped off my car they sounded very professional and knowledgeable when they explained that the damage was not too bad and it should only need a replacement bumper. I was called a couple of days later and told my car would be ready in a couple of hours and that they would contact me as soon as it was ready. I received a text message telling me it was ready and I headed down. When I got there I was told it wouldn’t be too long and that someone would be with me. After about 20 minutes I asked what was going on with my car and was told that it would be right up. After about another 20-30 minutes I got frustrated and asked them why they told me to come down to just to waste my time sitting in their shop. Finally after about another 30-40 minutes my car pulled up to the front and we went out to inspect it, immediately I could tell something was not right and my bumper looked slightly higher on one side and the bumper was rubbing the taillight. After getting a manager to come look at it, he decided they needed to replace a couple of clips and that should fix it. We agreed that they would order the parts and that I would bring the car back in a couple of days to be repaired. After a couple of days I dropped it off on Wednesday 8/****/18 and didn’t get a call from them on Friday like we agreed. I figured I would get a call Monday morning but nothing so around 12:30 pm I decided to call and find out what was going on but I was told everyone was at lunch and I would get a call as soon as they returned. I waited a few hours and nothing so I called again and was told I could come down and that it was done. When I arrived, I asked for the guy I spoke to on the phone but right away he tried to get me out of there, I took my time to check the car but the issue had not been resolved and now there was more issues with missing clips and the bumper being loose, the guy said everything was within specs and tried to explain what that meant. When I called him on his BS, another guy came up and tried to overtalk me as a way of explainig things but that didn’t work either. After showing him everything that I saw wrong, his answer was “ well it was in an accident”. I told him I was not happy and that I was tired of them wasting my time, and trying to BS me into agreeing with the repairs. This shop reminded me of those shops that are on tv trying to scam women and the elderly. Do yourself a favor and don’t trust your car to these guys

Very helpful and communicative! Highly recommend , good customer service

Fast service. Polite staff. No complaints. Very satisfied.

I have. New car!! So nice, can’t thank you enough!!! Connie