The repair was satisfactory. Staff was courteous throughout the repair process. Liked getting text updates on repair process. Outstanding job on the color matching.
1/1/2018
Elaine T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Service Rep advised me every step of the way of the completion of my vehicle. I was very please with this type of customer service.
12/29/2017
Freddie M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
You all are who you say you are. The Service King
12/23/2017
Keith T. VERIFIED CUSTOMER
Vehicle Make : BMW
Great work. On time.
12/22/2017
Anita B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Mr. Herrington is the reason Service King was selected to complete my repairs. He was very attentive, knowledgeable and culturally sensitive. My car was DIRTY when I dropped it off for repairs but when I picked it up it was sparkling clean. Thank you for a job well done!!! May God continue to bless Mr. Herrington and the employees of Service King!!! ????
12/21/2017
Phu . VERIFIED CUSTOMER
Vehicle Make : Honda
Ray is the best agent that I have experienced.
Thank you
Phu Luong
12/20/2017
Joe L. VERIFIED CUSTOMER
Vehicle Make : Honda
Fast service and liked getting the updates.
12/17/2017
Deepak G. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff were great and very helpful. It was a pleasure having my vehicle repaired at Service King.
12/16/2017
Keith B. VERIFIED CUSTOMER
Vehicle Make : Nissan
When I initially picked up the car and left, the front end was very badly out of alignment and made an almost grinding sound at the front driver side tire. When I called Heather to setup a time to have it fixed I was basically hassled about it - She said that I hit a curb pulling out of the parking lot when I know for a fact that I did not and was basically trying to deter me from bringing it back in for repairs. When I told her that I knew that I hadn't hit a curb she then changed and said that I hit a pothole in their parking lot and that that's what happened. Now, I've hit potholes on the highway before going 50-70mph and my car still drove as straight as an arrow - There's no way a pothole in there parking lot could've caused a misalignment.
After having to basically argue with her and a repair technician, she said I could bring it in and they'd look at it and see. So, I dropped the car off and later that day they called and said that they had fixed it. When I picked it back up it was and is still out of alignment and the scraping/grinding noise is unchanged.
I'm quite dissatisfied, very insulted and disappointed with the repairs, the customer service and the overall experience.
12/13/2017
Silvester T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Ms Heather was very friendly and helpful, she kept me updated on my vehicle everyday.
12/9/2017
Abdul M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Service King Jackson did a tremendous job of replacing my chrome bumper on my Nissan Titan King Cab. Heather Cowan did a professional job of processing my claim from State Farm and keeping me updated on the status of my vehicle. I would definitely recommend anybody to use Service King Jackson and ask for Heather for any assistance.
12/8/2017
Melissa G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Service king did an amazing job with my car.
12/7/2017
Susie H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciate that Ray gave me up-to-date details at all times on the servicing of my vehicle.
12/2/2017
Dabion B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Service King and there team did and excellent job on my vehicle repair. I'm very satisfied with the end results. And thanks again
12/2/2017
Andrea W. VERIFIED CUSTOMER
Vehicle Make : Nissan
The team was attentive. Opened the door for me as I entered the store. Greeted me by name and handled everything smoothly. Heather was my case manager.
11/24/2017
Fredrick C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was to perfection, and I would recommend this place of business to all my family and friends. Great customer service and the thing I love the most is they kept me updated with every step up to completion. Great service skills!!!
11/24/2017
Tiffany G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Ray was the best, and my car looks fabulous thank you!! Had a wreck coming into town and was able to pick my car up in two weeks so that I can get back on the road thanks again
11/24/2017
Ikisha B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Your excellent team did an awesome job on my car. They were very helpful and nice I give them all a 10.. From the front desk on back.. Your team rocksl
11/22/2017
Anthony C. VERIFIED CUSTOMER
Vehicle Make : BMW
Very good experience. Kept me updated about about my car. Will refer others