I had an accident that wasn't my fault and was suggested to take my car to Service King. Since it was closer and I was pressed for time I dropped my car off to Mr. Troy who did initially take very good care of me and got me in and out. I was informed I would hear from them via text regarding the status of my car and I did. Here's where everything falls apart.... On today 11/25/19 at 9am, I go to pick my car up and before I could get a chance to look over my car Mr. Troy asked how I was paying for my deductible. First, let's see the shops work/repairs before I pay. I found that to be odd not showing me my car before payment. I am so grateful I did ask to see my car first! Here's why! There were too many imperfections (from the repairs) to list that needed attention! Specifically missing bolts and the coverings off my fender. Extremely unacceptable and unprofessional. Even went on to say my insurance only covers a certain type of repair when in truth it's not my insurance covering the repair cost, the person who was at fault insurance. Troy was not knowledgeable at all. BEWARE!!!!!! If you drop off your car to this Collision Repair Shop on Fox Plaza DOUBLE check, TRIPLE check their work! Then check it again!!!!! They will cut corners!!! I even got my insurance claim rep to contact Service King's manager to make sure my repairs were done correctly. I shouldn't have had to do that! Nor did I get an apology from the manager. BEWARE!!!!!!!!!! BEWARE!!!!!!!!!!!
12/1/2019
Governor J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent communication and customer service
11/29/2019
Stephen D. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everything looks good on my car
11/26/2019
Karma L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you for finishing the repairs ahead of schedule.
11/23/2019
Brenda P. VERIFIED CUSTOMER
Vehicle Make : Nissan
I’m glad I choose Service King everything went well
11/21/2019
Russell W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
They went above and beyond to fix my car and have it ready, very polite, courteous and professional
11/15/2019
Emily B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Kept me updated and informed
11/14/2019
Georgia B. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Good job
11/9/2019
Jackie S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Troy was wonderful from beginning to end. He kept me updated throughout the entire process. I appreciate that extra effort!
11/9/2019
Jackie S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Troy was wonderful from beginning to end. He kept me updated throughout the entire process. I appreciate that extra effort!
11/9/2019
Sharon V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great professional service from start to finish
11/7/2019
Maggie T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Amazing I love it!
11/5/2019
Charles C. VERIFIED CUSTOMER
Vehicle Make : Cadillac
You all were great
10/26/2019
Perry H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I was well informed throughout the entire process.
10/26/2019
Millie S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
So far so good just got it back yesterday evening...
10/25/2019
Perry R. VERIFIED CUSTOMER
Vehicle Make : Audi
Excellent service. Chris Franklin rocks! Thank you. Perry C. Riothrock III, M. D.
10/19/2019
Cynthia T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Received texts daily to keep me informed.
Worked was completed before estimated time they gave me.
Car was very clean when work was completed.
Treated very nice and professionally.
10/18/2019
Janice H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My comment is a 100
10/13/2019
**** M. VERIFIED CUSTOMER
Vehicle Make : Honda
Very high class operation with friendly, knowledgeable employees.