Service King Cool Springs

Wonderful customer service, great communication between myself and Andy, just overall wonderful experience!

Dave and the whole staff at Service King on Mallory Lane are super friendly and helpful!!!

Perfect

They kept me updated on the process

Excellent service and Job????

Great updates about my truck. Finished ahead of schedule.

I liked the email status reports.

I am not sure of the man who cashed me out. On my receipt i only see the name of Andrew Thompson but underneath his name it says location manager and i know the man who cashed me out wasnt a manager because he told me he was just an estimater. But i do know he just recently transferred here so im sure you can narrow it down. Anyway the reason i was rambling about not knowing this guys name and hoping you can find out is because he needs recognition. I was running late and went to enterprise about 5:40 pm. They got to take me to service king about 5:45 pm. We got there a couple minutes before 6. The guy who cashed me out was walking out while i was walking to the building. I had an "oh no" reaction on my face. He said "can i help you?" In a tone where he really does want to help me. Most people would get mad when customers come in their store right before closing but not him. He greeted me with courteous and respect just as if i would have came in at a regular time in the day. I had my rental for exactly four weeks and i had quite a bit of stuff i had to transfer from my rental to my mazda. I was just going to put everything on the ground and put it in my car after i paid service king so the enterpriseman could go and the service king employee could go too. But unlike the enterprise employee, the service king employee asked if he could help me. I told him i didn't want to waste his time and that he should be going home by now. He told me he was on my time and helped me put my stuff in my car. It was a very pleasant experience. Andy texted me during my car process to let me know how things were going day by day. I will definitely come back if i need to based on my experience. Thank you.

Great result. Excellent communication. Work done timely

Everyone was friendly and always asked if I had any questions. They explained the process and updated me constantly. The car looks great! They did an amazing job.

Thanks for doing a great job. Communication during the process was outstanding

My antenna is missing, my reservoir is bustrd, and there's an interior issue.. In bringing it back tomorrow.

Well done.

Excellent work and daily updates were provided. Much appreciated.

Thank You!

I liked the text messages updating the work being done. Very pleased with the quality if work. thank you also for cleaning the car inside and out. Dee was very kind and gives great customer service. I hope never to do business with you all but I would highly recommend to others! Bridget S

Seth and Sierra and everyone else at service king didn't excellent job I'm very satisfied with their customer service.

Seth did a great job keeping me informed. Repairs were done quickly and completely. Thanks!!

My service advisor, Denae Jones, is a huge asset to Service King. She called Me daily with updates to keep me informed regarding the work being done on my Infiniti. She made an effort to make sure the work would be completed by the end of day on Friday when I told her I was leaving town for the weekend and hoped I wouldnt have to drive the small rental car on this trip. She was very professional and helpful throughout the repair experience. A very impressive employee!

Andy did a tremendous job of communicating the status of my repairs as well as coordinating all of the aspects of the insurance claim process. The team exceeded expectations. I highly recommend Cool Springs ServiceKing.