The service was excellent from the first visit when the estimate was done until the job was complete . The communication was good with constant updates . The repair was finished ahead of schedule and the work was excellent . Meghan did a nice job of trying coordinate what th my schedule .
It was a job well done .
6/3/2017
Scott M. VERIFIED CUSTOMER
Vehicle Make : Ford
Nice work, done promptly, excellent service advisor (Meagan patty).
6/2/2017
Mashekia S. VERIFIED CUSTOMER
Vehicle Make : Honda
My car has been back three times I will never use there services again!!!!!!
5/25/2017
Terry Lynn. VERIFIED CUSTOMER
Vehicle Make : Ford
The ladies at Service King Germantown are wonderful. Not only did my car repairs exceed my expectations, but Megan and the ladies at this location kept me informed of progress, answered all of my questions and made this a pleasant experience over all. I will definitely refer this business to my friends.
5/24/2017
David A. VERIFIED CUSTOMER
Vehicle Make : Kia
Shop did not properly diagnose check engine
Light requiring my car to be in shop a extra
5 days !
5/19/2017
Barbara G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your representative was very informative and professional. She would call me everyday to let me know the process of my car. I would definitely use Service King again. I am very satisfied with my car.
5/12/2017
**** H. VERIFIED CUSTOMER
Vehicle Make : Nissan
All seems to be good with my car repairs and we are well pleased with the service and efficiency. Our service advisor, Krystle Place kept us well informed as work progressed and she gave immediate attention to any concerns we had. Thanks for a job well done. We'll tell others what a great job you all did for us.
5/12/2017
William B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Service King employees were friendly and courteous and were informative. They repaired my car in a timely manner and met our needs.
5/12/2017
Sharlotte H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Meagan was very knowledgeable and polite during the repair.
5/6/2017
Catrell T. VERIFIED CUSTOMER
Vehicle Make : Nissan
The staff made sure my needs where meet. They Deserved A 10 plus.
5/3/2017
Rex M. VERIFIED CUSTOMER
Vehicle Make : Honda
A. Took to long for such minor repairs .
B. Staff plays games with you saying car will be ready
when they know it will not be.
C. Turned rental car in thinking car would be ready
found car was not ready.
D. Wanted minor touch up on scratches on car were not done . Scratches were on oter side of the car . Were so marked by Krystle Place.
5/2/2017
Emin B. VERIFIED CUSTOMER
Vehicle Make : Toyota
A relatively simple repair took more than two weeks. Not acceptable.
4/28/2017
Kelly A. VERIFIED CUSTOMER
Vehicle Make : Nissan
Pick up was one day longer due to communication from Hanover Insurance re payment. Megan was following up with Hanover, so I was not charged for what Hanover was considering an extra rental car day that was showing as a charge to me. Thx you for going that extra step.
4/26/2017
Valerie M. VERIFIED CUSTOMER
Vehicle Make : Ford
You kept me updated on everything and the car looks great!!!
4/25/2017
Ramy N. VERIFIED CUSTOMER
Vehicle Make : Mercedes
You used wrong parts, you used a trunk CLC 250 instead of the original part for my car c250 totally unacceptable and also the tail light is assembled wrong not like the original. I am not satisfied at all
4/18/2017
Jacquez B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Really appreciate the service. They kept me updated on everything dealing with my car. Never felt lefted out. My car is back to normal
4/15/2017
Vasile R. VERIFIED CUSTOMER
Vehicle Make : Honda
Krystle provided outstanding customer sevice from 7am to 6pm.
4/14/2017
Duane A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Keep up your good work.
Thanks for your services
4/14/2017
Satonia S. VERIFIED CUSTOMER
Vehicle Make : Nissan
My car was perfect! Highly recommend
4/13/2017
Central B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Krystal was VERY good. I am a stickler when it comes to customer service and I will say that she surpassed my expectations. The only downside I will say is that 29 was charged for washing my car but the car wash itself wasn't that good. I mean I could tell it was washed BUT not that good.