Service King Knoxville

Gerald was an amazing rep for our car service. He was kind, prompt, and very knowledgable. The body work done to my car was impeccable. I am very thankful that we chose Service King for our car repairs!

It was fantastic!

Very good service. Kept me well informed on progress of repair.

Good communication on status of repair.

You guys did a great job and I was really pleased with the repair.

Excellent service. Friendly and professional staff.

Very happy with the service. Cost and time needed for repair was as promised. Got daily text about progress on the work. Would highly recommend tham!

Took longer than expected but happy with the results

Great job

Yes, I am extremely pleased with the care and concern given to the customers and the service provided at Service King on Kingston Pike in Knoxville, TN. The Staff is highly courteous, knowledgable, resourceful, and professional while handling each caseload. This type of care given to the customer during such a difficult time is greatly appreciated!

Great Service!

Everyone was friendly and the service was fast and looked great! Thank you for taking care of me!

They did a great job! They even cleaned my car. I'm very happy with my experience

Angie was amazing she was so kind,helpful, and very understandable and everyone there I love my car they clean my car and it look amazing than ever great company Thank you everyone

I had a wonderful experience! The staff was incredibly accommodating. Service King provided quality work and quick service. I would definitely recommended Service King!

Communication was poor. No reminder call for my appointment, but I received several texts after I dropped off my car including what was supposed to be my appointment reminder. Another text said they were looking forward to servicing my Kia. I have a Hyundai. It did not distill much confidence. The rental car I was given reeked of cigarette smoke. I was not allowed to change rentals. I also heard nothing until Thursday, even though I was told I would hear from someone Tuesday or Wednesday. My original quote for how long it would take was 3-4 days and it took almost 10 days. No one went over the work with me at the end to make sure I was ok with the work done prior to taking my car. I could go on.

Very nice experience . Excellent service.

Everyone was so helpful and friendly ! You all made the process so comfortable. Thanks for making a bad car accident painless !

I am unsatisfied with my overall repair experience at Service King Collision Repair, 8808 Kingston Pike, Knoxville, TN, for two reasons. First, there have been a number of communication issues throughout the scheduling and repair process. Second, when I picked up my vehicle on Friday, Jan. 15, my vehicle had new problems that were not present when I dropped it off for repairs on Monday, Jan. 4. With the communication issues, I was scheduled to bring my vehicle in the morning of Thursday, Dec. 31. I arrived at 8 a.m. and was asked why I was bringing my vehicle in that day as there were no technicians working over the holiday weekend. I had to make a separate trip back to the collision center the next week to bring it in for repairs. I was also told by the scheduling center that I could leave my vehicle the night before and place my keys in the night drop box. I did this, and then called the local shop the morning I was rescheduled for repairs, and they seemed surprised and perplexed that I would have done this. It seems as though there is a serious disconnect between the central call center and the local shops about scheduling and drop off. As the repairs were nearing completion, the service advisor, Gerald Lowe, contacted me with a couple questions, and then said he would call me the morning my vehicle was scheduled to be done (Thursday, Jan. 14) to tell me if things were on track. He did not contact me at all that day, so I called in the afternoon to find out if my vehicle would be ready on time or not. I reached the general manager, Colin Bender, and he apologized for the lack of communication and said my vehicle would not be ready on time, but would be ready the next day. Mr. Bender contacted me the next morning that my vehicle was ready, and I arrived that evening to pay for the repairs and pick the vehicle up. When I arrived, Mr. Lowe and another service agent both apologized for the delay and for the lack of communication. However, after I drove away, I realized there were a number of new problems with the vehicle that were not present when I took it in on Jan. 4. The check engine light came on within a half hour of my leaving the shop, the car was out of alignment, the steering console began shaking when I reached highway speeds and I could hear a rubbing noise from the rear brakes. None of those problems were listed as pre-existing or unrelated damage on the paperwork I signed to authorize the repairs. I went back to Service King to report these new problems, and was told that the issues are not related to my accident and so Service King would not repair them. They have since turned off the check engine light, but the general manager Mr. Bender, has told me that they will not be fixing the rest of the issues as it is "just a coincidence" that they came up now. I am completely unsatisfied with the customer service and the quality of the repairs. I still do not have my vehicle back, and it has placed a great inconvenience on myself and my family.

I appreciated that they kept me informed about what was going on