Our vehicle repairs were coordinated by a gentleman named Daniel. This man should be utilized in training videos throughout your industry. He was efficient, professional, friendly and courteous.
He answered all our questions completely and with great expertise. Truly, everyone at your place of business contributed to a welcomed atmosphere of comfort and ease during our time of stress.
For all they did, we are truly grateful.
Thank you Daniel, and the team at Service King.
In our book, you're rock stars!
1/16/2016
Melanie S. VERIFIED CUSTOMER
Vehicle Make : Ford
The experience was marred by the tendency to handle all communication electronically. Personal contact provides much more reassurance in stressful times. Text messaging updates is not adequate for some people when a process lasts as long as this repair required.
In the end I was very satisfied with the work and with the Service King employees I dealt wth. They are to be commended for a job well done.
1/15/2016
Violeta J. VERIFIED CUSTOMER
Vehicle Make : Nissan
Friendly & helpful team.
1/12/2016
Becky O. VERIFIED CUSTOMER
Vehicle Make : Dodge
Just a spot on the passenger window of paint or glaze. I can get it off myself if I know what to use. Thanks for everything and the communication and speedy processing was awesome.
1/8/2016
Roy M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Went above and beyond what I was expecting on the finished product
1/7/2016
Sandra H. VERIFIED CUSTOMER
Vehicle Make : Dodge
Friendly staff and helpful updates.
1/2/2016
Mark D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great job on the repairs! Communication not delivered as promised.
12/27/2015
Steve H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Text updates were very nice
12/26/2015
Shannon M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great.job. I liked the communication by text
12/24/2015
Susan C. VERIFIED CUSTOMER
Vehicle Make : Honda
Your status communication was outstanding, both the automated and personal updates!
12/20/2015
Dawn B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Your work was excellent. You made the repair process as painless as possible. Thanks.
12/20/2015
Carol B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything was great, I got regular updates and your people always answered my questions in a timely manner. Painless experience. Great customer service. Thanks so much!
12/20/2015
Loren L. VERIFIED CUSTOMER
Vehicle Make : Honda
The repair area looks great. As good as new! Thanks!
12/19/2015
Ellen M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Courteous personnel explained everthing, arranged pickup and delivery of rental car and kept us informed daily of repair progress. Repair completed ahead of time and returned in excellent condition.
12/17/2015
James B. VERIFIED CUSTOMER
Vehicle Make : Dodge
I really appreciate the timeliness with which my claim was handled. Sawyer did a great job explaining everything to me and making sure I had every question answered. Great employee!
Thanks for everything
12/8/2015
Jesus H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Always friendly
12/8/2015
James A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I have never been to service king where they were on time or realistic with their time estimates. Knowing this, I called three separate times to check the completion date estimate. They didn't change it until 2 hours before they said I would be able to pick it up. I would not mind if my car took longer to complete however I do mind that I was not kept apprised of the changes and it impacted my plans.
12/6/2015
Dominic G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I really liked the professionalism that was given to me and the updates that were given.
12/3/2015
William R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
particularly like the email updates of the repair status.