Everyone was helpful, informative and up front about the process, costs, and possible types of damages they might find once the bumper was removed (might be as minimal as ... or as extensive as ...). I was kept up to date and fully informed throughout the process. Based on the photographs, I would say that the technicians were thorough and efficient in their approach to repairing my car. They could have gouged me, but they didn't. They did what was best for the life of my car with the least impact on my pocketbook. And the service reps made sure that I understood each step as we went through the repairs- recognizing my anxieties without ever talking down to me. I understand now why you were recommended to me, and I would definitely recommend you to others.
5/13/2017
Brennan K. VERIFIED CUSTOMER
Vehicle Make : Ford
Fantastic job. Car looks great. Done ahead of schedule.
5/12/2017
Emma S. VERIFIED CUSTOMER
Vehicle Make : Mazda
Great job and useful updates throughout
5/12/2017
Julianna B. VERIFIED CUSTOMER
Vehicle Make : Scion
Give Daniel a raise.
5/11/2017
Penny L. VERIFIED CUSTOMER
Vehicle Make : Honda
Alex listened to every concern of mine (right down to ensuring the stuffed animal (Ivan) was not disturbed while all of the work was done. He also kept me updated on the progress of the repairs daily. Your team even finished the whole job 2 days early. It was a pleasure and I will recommend your team highly.
5/11/2017
Leonel G. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you for a job well done! Our car looked great and so far drives very well. One thing we liked about Service King was that the Service Advisor would keep us updated on the status of our vehicle as it was being repair. Knowing what was going on with our car gave us peace of mind.
Thank you,
Leo ****
5/6/2017
Sue B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good service and workmanship. Thank you for keeping me informed on the repair progress. Will recommend your company to my friends
5/5/2017
Jason R. VERIFIED CUSTOMER
Vehicle Make : BMW
They run this location like a well-oiled machine. I am impressed with their level of professionalism while maintaining a personal touch, and the communication through texts and calls was fantastic. And my BMW looks as good as new now. Great work. Thanks!
5/5/2017
David G. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for a job well done. ..
5/4/2017
Cythnia H. VERIFIED CUSTOMER
Vehicle Make : Ford
Y'all did a very great job
5/4/2017
Daniel R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Took care of my vehicle a lot quicker than I thought they would. Great service and job. I will gladly recommend your repair shop to all of my friends and family. Thank you
4/29/2017
Michelle G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Our customer service rep Sawyer was fantastic to work with! Car was repaired very quickly too
4/27/2017
William P. VERIFIED CUSTOMER
Vehicle Make : Toyota
You were very professional in every aspect of completing the repair of my car. You were quick to establish hey time schedule of when the car would be worked on with a daily update. And you were very punctual and keeping your time schedule. The repair on my car was excellent and I am very pleased Daniel who took care of me also did an excellent job and everything.
4/23/2017
Johnathan S. VERIFIED CUSTOMER
Vehicle Make : Ford
Everyone did a good job. Sawyer was great and help getting everything going with the insurance company. I'm satisfied with the outcome.
4/22/2017
Kevin W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very poor coordination of time for repair. We were told 4/12 completion, then 14, then 15, then 17, then 18, then 19 and finally able to pick it up on the 20th. Interior was a mess, seats were filthy. Now seeing where shortcuts were made in repairs. Will strongly recommend to Liberty Mutual to remove this facility as a preferred repair center.
4/22/2017
Christy S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Daniel did a great job explaining the repairs, keeping us updated. He was friendly and professional. The cost for repairs was lower than expected. I hope I don't need their service again but, if I do I will definitely go to them.
4/21/2017
Melissa M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Daniel was excellent
4/20/2017
Brian B. VERIFIED CUSTOMER
Vehicle Make : Ford
Amazing service! Even delivered my truck to the rental place. Couldn't be happier with the repairs!!!
4/19/2017
Roby D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I did not receive a summary of what was being repaired on the vehicle until I came to pick it up. I was also not pleased at being notified by email early in on a Friday that the vehicle was at 50% completion and would need to be picked up on the following Monday and then receiving a call in noon hour that the car was ready to pick up. I could not pick up the car that Friday because I had made plans based off of the initial email communication.