Estimate was scheduled, but when we got there, we were told we couldn't get an estimate because the hail person wasn't there. They knew it was hail damage when the appointment was set up. So, we had to make another appointment and take time out of another day to go back. We were also told that you do the estimate the same time as you are starting the repairs. ...how are we supposed to know if we even want you to do the work? Not very impressed with this part of your work ethics!
7/17/2017
Maggie J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ashley was so incredible and so helpful. She called me and communicated every step of the way letting me know the progress on my vehicle. The only "complaint" I might have is that the far back of my vehicle inside was extremely dirty from the repairs. The outside was clean and perfectly repaired.
7/16/2017
Jarod S. VERIFIED CUSTOMER
Vehicle Make : Dodge
My car repair wad not done well, I did not accept possession of the cat and service king still has it. I couldn't possibly be more unsatisfied with service king thus far.
7/15/2017
Kathryn W. VERIFIED CUSTOMER
Vehicle Make : Kia
Very satisfied with the completion of my car but it was longer than what I expected since the wrong part was ordered but I appreciate that you gave me reimbursement of 2 days on my rental car.
7/12/2017
Monica H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Ashley took great care of me and was very professional
7/7/2017
Gregg D. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent work, superior paint matching and
my car was delivered spotless! I'm very pleased,
would highly recommend your service to anyone
7/7/2017
Stevan H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Thanks for a great experience!
7/7/2017
Vickie M. VERIFIED CUSTOMER
Vehicle Make : Dodge
My ram pickup was repaired quickly with quality workmanship. As long as they provide this provide this quality service I will use them, and have recommended them to several of my friends. Thank you to my Farmers Team for your referral to Service Service King and your speedy claim processing.
Billy M Martin
7/3/2017
Kenneth F. VERIFIED CUSTOMER
Vehicle Make : Acura
Job was done quickly with perfection. Staff was very polite and helpful. We couldn't be more pleased.
7/2/2017
Coleman C. VERIFIED CUSTOMER
Vehicle Make : Audi
Stephen was fantastic. Will go back to him if we ever need a repair again.
7/2/2017
Antonio M. VERIFIED CUSTOMER
Vehicle Make : Honda
I thought Daniel and his team did a great job! I was kept up to date on the status of the repairs, and the car looked GREAT when I picked it up. His team helped ease the stress of being hit by someone else and made everything super easy for me. 10/10
7/1/2017
Jessica C. VERIFIED CUSTOMER
Vehicle Make : Nissan
It was very helpful to receive text updates and the reps were always providing info and answered all my questions.
7/1/2017
Dan L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Daniel was great! 10 out of 10.
6/28/2017
Collins M. VERIFIED CUSTOMER
Vehicle Make : Volvo
Daniel did a great job keeping me informed every step of the process
6/26/2017
Elizabeth C. VERIFIED CUSTOMER
Vehicle Make : Kia
Ashley at the service king located in Georgetown off Westinghouse, was amazing. She was thorough & efficient and made this whole process as easy as can be. I'd definitely bring my car back if we had to. With issues between the insurance company handling our repairs and us having a baby the week our car needs to be done, I can't thank Ashley enough for her going beyond what's expected to make sure things were handled and we were taken care of.
6/24/2017
Michael D. VERIFIED CUSTOMER
Vehicle Make : Ford
Daniel kept me o formed continuously on the repair. Each and every person I spoke to in the office was friendly, proffesional, and courtious. I definitely will return to Setvice King of Georgetown if I ever need another repair.
6/24/2017
Stuart S. VERIFIED CUSTOMER
Vehicle Make : Toyota
VERY poor communication. It is not the delays that caused this poor review.
I heard about the first delay when I called on the 9th, the day my car was supposed to be ready, and was told there would be a delay from the 9th to the 14th. All texts indicated you were on track to have my car ready for the 9th so this was a big surprise. I received a text updating the completion date only after I found out about the delay.
Your service person claimed to have tried to call me. I never received a call at all. Easy to verify with today's technology.
I heard about the 2nd delay only when I called on the 14th to see about picking up my car and was told it would be ready on the 16th. Again, I received a text updating the completion date only after finding out about the delay.
I suspect the texts sent were just to cover the timeline and show that I was texted about delays.
Lastly, I am always shocked when I am asked to give 10's by the employee or service person on a review instead of relying on the actual service provided and trusting that I as a customer will honestly review my experience.
Car looks great by the way... your work is exemplary, service is appalling.