This is the best body shop customer service experience that I've had In the 20+ Years that I've been with USAA, and I intend to notify them tomorrow. Your service rep Richard, must be commended for his outstanding customer support. I don't believe I've ever had anyone keep me as informed on progress as he did throughout the process. You've gained a dedicated customer should I need these services again.
5/17/2016
Corene H. VERIFIED CUSTOMER
Vehicle Make : Honda
Rick was outstanding. So polite and very professional.
5/17/2016
Amelia B. VERIFIED CUSTOMER
Vehicle Make : Nissan
They did a great job on the doors and paint.
5/14/2016
Beverly B. VERIFIED CUSTOMER
Vehicle Make : Kia
Luc Thanks for keeping me up to date on repairs being done
5/7/2016
Melissa T. VERIFIED CUSTOMER
Vehicle Make : Dodge
Lucas was awesome!!! He went above and beyond and I admire the service and quickness of your employee and business!! I am highly satisfied and would recommend your services to family and friends
5/7/2016
Larry L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great job!
4/28/2016
Mary W. VERIFIED CUSTOMER
Vehicle Make : Honda
All the staff, especially Rick and Brooke, were professional and very helpful. Rick kept me updated every day while my car was being repaired. My car drives like a brand new one! Thank you!
4/23/2016
Mary R. VERIFIED CUSTOMER
Vehicle Make : Subaru
The repair took longer than quoted. If there is no work done on the weekend, why schedule a drop on a Thursday, work does't start until Friday and then nothing else until Monday?
4/23/2016
Jan V. VERIFIED CUSTOMER
Vehicle Make : Honda
Efficient system it seems
4/21/2016
Mary A. VERIFIED CUSTOMER
Vehicle Make : Subaru
Job will done. Timeline longer then was told, but if it meant the job got done with care,I'm ok with that!
4/21/2016
Patricia C. VERIFIED CUSTOMER
Vehicle Make : Mazda
You have a wonderful Team, starting with the 1st person a customer meets entering your facility - Jennifer Smoot. She was always so pleasant, no matter how many questions I asked; her detailed explanations evidence she knows her job and enjoys it as well. Your Updates are a good idea. As for the "Team behind the scenes", those who worked on my Mazda, THANK YOU for a job WELL DONE! It looks great and I won't hesitate to recommend Service King, especially this location, to anyone. Thank You!
4/18/2016
Heather W. VERIFIED CUSTOMER
Vehicle Make : Scion
Jennifer was great to work with from start to finish.
4/13/2016
Natalia H. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you for great service and early completion!
4/9/2016
Sylvester H. VERIFIED CUSTOMER
Vehicle Make : Lexus
We had a very good experience w Service King from the girl at the desk to dealing with Luke. They were understanding with my questions n calls n they tried very hard to please we would recommend Service King to anyone who needed a car body repair service
4/8/2016
Portia P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Rick was wonderful! There was a mistake with a wrong part being received & he called to let me know & kept me updated about the part & when it did finally arrive. The female at the desk was also wonderful, pleasant, and personable.
4/5/2016
Phill J. VERIFIED CUSTOMER
Vehicle Make : Subaru
Appreciated the updates during the 2 wks.
4/3/2016
Marilynn M. VERIFIED CUSTOMER
Vehicle Make : Honda
They kept me completely updated as to the progress of my car repair, which was great. Never had to call to find out what stage of the repair my car was at.
4/2/2016
Warren S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job
Thanks Luke
4/1/2016
Paul S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Excellent people very happy with the job
3/31/2016
Marcia L. VERIFIED CUSTOMER
Vehicle Make : Toyota
So far I'll see in **** month when my car is detailed.