Daniel, I am already sure understands my frustration between Service King and USAA. In my opinion, Service King should not be so cavalier about the other representatives and ensure both sides understand the total situation. I did not appreciate having to correct enterprise because Seevice King and USAA were not on the same page. I also repeatedly had to tell Service King, USAA had waived the deductible. This were small issues, and overall Service King was pretty good, but i feel there is room for improvement.
5/5/2017
Joseph R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service. Just as promised
5/3/2017
Robyn T. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent customer service
4/29/2017
Melanie B. VERIFIED CUSTOMER
Vehicle Make : Nissan
My experience was seamless and painless. Thank you!
4/27/2017
Marty H. VERIFIED CUSTOMER
Vehicle Make : Ford
Some minor dirt in paint that should be buffed out.
4/27/2017
Robin M. VERIFIED CUSTOMER
Vehicle Make : Ford
Outstanding customer service & communication!!
4/23/2017
Cassandra L. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service! Appreciate the texting updates and via phone when any adjustments to the schedule. The detail job was a nice surprise with the auto body work too. Thanks, will use Service King again should he need arise!
4/23/2017
Deeann C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very happy. Just need help with new Side mirror adjustment. It doesn't go up high enough using the control inside the car. .
4/21/2017
Andrew L. VERIFIED CUSTOMER
Vehicle Make : Mazda
Over all quite happy with the way things played out. However I live out of start (got rear ended on a road trip) and my one request was to have as much heads up as possible on the completion date so my flight could be purchased in advance. Due to backordered parts the car took a few weeks longer than expected but I still basically got the "your car will be ready tomorrow" call I had been asking to avoid for a month or so.
4/20/2017
Jeremy L. VERIFIED CUSTOMER
Vehicle Make : Toyota
The only thing that was an issue were the sensors in my front tires were not replaced, however it is being taken care of. Thanks to Mitch
4/19/2017
Janice M. VERIFIED CUSTOMER
Vehicle Make : Jeep
I was very satisfied with the job Service King did on my Jeep.
4/19/2017
Gary K. VERIFIED CUSTOMER
Vehicle Make : Honda
There is a problem with the back bumper
4/16/2017
James E. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great service, no complaints at all about the service or work.
4/15/2017
Shazz S. VERIFIED CUSTOMER
Vehicle Make : Buick
I'm highly satisfied with the quality of work done, the amount of time it took and with Mitch my service advisor.
4/15/2017
Bing Xiang. VERIFIED CUSTOMER
Vehicle Make : Nissan
Good service. I was happy that you kept me informed on progress daily basis
4/15/2017
Cameron D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Professional, easy to deal with, loved the texting updates. Put me at ease every step of the way
4/15/2017
Tiffany L. VERIFIED CUSTOMER
Vehicle Make : Honda
I worked with Mitch Spoffard and he was absolutely amazing!!! Such an inconvenient situation was made painless by Mitch! He kept in contact with me and there were no surprises! I truly appreciate all the hard work and attention to customer service. What a breathe of fresh air! I just purchased my 2017 Honda Accord new in Sept.and to have gotten in a fender bender and have to already have to get it fixed was horrible! Thanks to Mitch the repairs went off without a hitch! Thanks again!
4/14/2017
Sharley W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The new GM is really awesome, it was only his second day there, but he really knew his stuff! Really friendly and helpful!!
4/13/2017
Kaitlin M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Service king did a great job at repairing my vehicle. They kept me up to date with the progress of my vehicle and when they were finished my vehicle looked like new again. Job well done