The repair is done with ill fitring parts that are also different color.Some parts not replaced at all despite calls to pick up the car.
It will definitely need further repairing to restore some semblance of pre accident appearance.
6/9/2019
Christina D. VERIFIED CUSTOMER
Vehicle Make : Ford
I have paint chips and scratches, the parts replaced are bowed out and do not line up. Parts are missing. Weather stripping missing. Car was filthy and the inside covered in a thick layer of dust on dashboard, headliner and seats. Very unsatisified.
6/9/2019
Colashia F. VERIFIED CUSTOMER
Vehicle Make : Ford
Absolutely pleased!I really enjoyed the authenticity of friendliness from Micheal's customer service given. They really care about their clients here. I am definitely a person that will return for future service repairs and referrals.
6/8/2019
Garthe R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Jeff was great. Updating me daily by phone on progress made. Need more people like Jeff in the business world.
6/7/2019
Bob L. VERIFIED CUSTOMER
Vehicle Make : Ford
I will be bring it back
6/7/2019
Richard S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The flow of information could be better. If someone tells you they will call you then they should. Several times I was told I would be called or the part was due to come in on a certain day only to having neither be true. It’s frustrating to try to plan on this type of communication method. I received only a few texts with updates that gave basic info of where the car was in the process. I originally had a rental car which was returned based on the informed completion date only to have that date pushed back 2 additional days. Since this is my fourth time coming to this facility and I’ve dealt with the same persons twice and 2 other personnel on different events I have a pretty good understanding of the process. To this point, this service king gets a “C” on there overall communication with customers. On a positive note, I’ve been very pleased with the front desk personnel and mostly with the repairs although I’ve had to point out and bring back 2 vehicles for incomplete, broken or missing items.
6/6/2019
Tonya M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I am very satisfied with the service that I received. Everyone that I dealt with was very friendly and professional.
6/6/2019
Robert S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent service!!!
6/5/2019
Phyllis H. VERIFIED CUSTOMER
Vehicle Make : Jeep
The work was awesome but I got a text on Saturday at 940 am that I would get a call to arrange a time to pick up car never got one Saturday finally I called on Monday to see about my car and when I could pick it up I would have be nice to get a call my car was ready and not a text
6/4/2019
Eric C. VERIFIED CUSTOMER
Vehicle Make : GMC
Repair took way to long, being told 3 different times my vehicle would be ready every day I was supposed to pick up I was told another date, that day came around oh it would be ready another day, customer service sucked and For having my vehicle for over a week almost Two, you would think the repair work would be perfect, will NOT Recommend This Company and Definitely will Not Back
5/31/2019
Lawrence W. VERIFIED CUSTOMER
Vehicle Make : Toyota
thank you!
5/26/2019
Christine R. VERIFIED CUSTOMER
Vehicle Make : Nissan
Love the Mansfield Texas location! They’ve always treated me right and done an excellent job on my cars! Once I had to take a car to another location in Ft Worth and the service and work were not good. I’ll always go to this location when I need accident repairs. staff is super friendly and always informative. If locations in Texas get recognized for excellent work, this one should be at the top of the list!!!
5/23/2019
Pam C. VERIFIED CUSTOMER
Vehicle Make : Acura
I always felt informed about the progress on my vehicle it was so nice to not need to call for status.
5/23/2019
Andrew K. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great assistance from the whole team.
5/22/2019
Johnny R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I have had my truck to your facilities 3 times. The first time the trailer brakes and trailer light interface was not repaired. The other two times I brought this up and each time have be assured that they are fixed. Not so.
5/21/2019
Tommy W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jeff was very informative and helpfull through the whole process.
5/19/2019
Stacy C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Everything went smooth. Great Customer Service. Very much Appreciated.
5/17/2019
Michael R. VERIFIED CUSTOMER
Vehicle Make : Fiat
Michael did a great job taking care of our Spyder and kept us informed of everything going on.
Exceptional guest Relations!
5/13/2019
Donald N. VERIFIED CUSTOMER
Vehicle Make : Toyota
Ken Ott needs to do a better job washing cars
5/11/2019
Brenda B. VERIFIED CUSTOMER
Vehicle Make : Nissan
On the hold very happy with my Service King experience. All personnel were cery nice and very cooperative and knowledgable. Only issue were repeated up dates that turned our not to be quite correct. Otherwise very good service and personnel.