Service King North Lamar

Communication was great and my repair was done early! Thanks!

Advised of everything. Work done well and timely. Kept abreast of progress. Everyone was Exceptionally friendly.

It went pretty quickly

The staff at the North Lamar location in Austin was amazing. They are so friendly and the mechanics did a wonderful job!

I actually have a lot of issues with this repair. I need somebody to call me Monday morning first thing! Please have a general manager call me regarding my Volvo convertible. I went back to your location because I had great service the last time. But this time, there are so many issues. My car was rear ended, and I told them to make sure that since it was rear ended, and it is a hard top convertible, that no damage was done to the convertible mechanism. When I went to pick up my car today, the top will not go down at all. And the service tech in charge of my repair said that he did not check the convertible because he did not know how to put the top down. Which is a an unacceptable response. Especially since he was there when I came in for service, and I told him point-blank to make sure that the convertible top did not suffer any damage. When he turned my key over to me, there was no keychain attached to the key. The key chain was a souvenir from my birthday trip to Kentucky and it's blue with a horse that is also a bottle opener it is very special to me I cannot be replaced. When I mentioned this to the service tech he said, he didn't know anything about it, and he look around for me. He also told me that they had to replace the rubber seal on the door, and that it will stick for a while. I don't know if this is the part that Volvo didn't give them the right part, and that is why it took longer than it should have for service to a fender bender. I dropped my car off on May 19th, and was told it should be take about two weeks. It was much longer than that. I really need to speak to somebody about other issues like one of my presets is now set to a Spanish station, so I don't know if people were joyriding in my car. The car when I picked it up is now totally on empty. And I believe when I turned it in I had at least a quarter tank of gas. Please call me Monday morning! I need my car fixed correctly. I don't know if that's gonna happen with your service at that location because of everything that has happened with this experience. But I need my car back fixed correctly.

Very impressed with the level of service received

Fantastic!!

Friendly, underpromised and overdelivered on turn around time

Everything was well handled.

Hank oh guys for a job well done next time just spend a little more time on detailing the inside of the car. There was lots of Reminence of when you guys send the car left behind but other than that did a great job I'm happy thank you so much

Courteous and professional care. Car repairs delivered as promised. Even took the time to vacuum, detail, wash the vehicle. Very pleased with my experience and would recommend to others.

Kaitlin White was excellent! I felt taken care of and well informed during the process.

I really appreciated always getting informed about my car they always kept me updated and good service the work was done wonderful Robert was amazing letting me know everything and when it will be ready and it was ready a day early so that was good thing So thank y'all so much

Great job, thorough and professional. Appreciate the updates.

Katie really was an outstanding rep from start to finish!

Prior to the repair I had heard bad things about Service King. Erich and the staff were so professional I don't understand how those things could have even been said. A1 flaw less service and repair. Service King completely handled insurance claim to where I didn't have a single concern. While the accident was unfortunate I enjoyed the upgraded rental Enterprise provided to ensure my satisfaction in dealing with Service King.

Robert was great

Eric was very communicative and thorough, and did a few minir adjustments on a couple of items inside the car that were unrelated to the wirk i brought it in for. Service King also did a good job washing and vacuuming which i wasnt expecting, what a treat! Well done, very happy with the whole experience.

Friendly, helpful, excellent work fairly priced, and clear communications. Who could ask for more? Thank you!

Service king was the best business I have worked with in years. They were responsive informative and kept me abreast of the whole process. Costumer service in gold!