The repair of my vehicle was excellent. However, I was missing my spare tire. I went back to the facility and mentioned that my spare was missing. I was questioned if I was sure if I had a spare tire. They said they had no reason to remove my tire. I told them that I found the securing bolt in the back of my car. I know my car, and I know I had a spare tire. Someone took my spare. The manager says they will get me a new tire. I did not like they questioned me as though I was lying. I hope this gets resolved.
4/18/2017
Bryan R. VERIFIED CUSTOMER
Vehicle Make : Audi
Estimate went from 600 to final cost of 1200...ridiculous! Also repair was supposed to be done yesterday and I had to go over there and pitch a hoot fit to get it back today. My first experience was good. This was a failure and I won't do business with Service King again. I don't care where my insurance company wants me to go. It won't be SK
4/14/2017
Bobby B. VERIFIED CUSTOMER
Vehicle Make : Mazda
Loved working with the gentleman name RayBotelli. Very professional.
4/14/2017
Darrellnicole W. VERIFIED CUSTOMER
Vehicle Make : Honda
Dee was helping me and she was absolutely wonderful! 5 stars
4/8/2017
Bruce G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Ray was friendly and professional. I chose to have you work on my car because of him and you all didn't let me down.
4/8/2017
Patrick F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Dee was helpful, friendly, and informative. Repairs were completed in a timely manner based on when we had been told. Final estimate was close to what we had been told. Positive experience overall.
4/7/2017
Earl W. VERIFIED CUSTOMER
Vehicle Make : Dodge
Other than a slight miscommunication about picking up the car, all was good.
4/1/2017
Courtney H. VERIFIED CUSTOMER
Vehicle Make : Nissan
I appreciated the timeliness, professionalism, and courtesy from the location i visited and serviced my car with. They were understanding and helpful. I had so much confidence from the frequency of communication. So grateful for all of the help amd assistance!
4/1/2017
Tammy M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Stephen Torres was great! Very fast and professional!
3/31/2017
Connie O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Steven was very well mannner,had well communication skill, and very nice got us!.in the future I plan to tell my friends n family about this wonderful Service! Tell them to take their vehicles to you! Thanks for a great job. I give Mr. Torres a 10
3/23/2017
Madison S. VERIFIED CUSTOMER
Vehicle Make : Ford
The team was absolutely fabulous. Would highly recommend to friends, family, and patients at my practice.
3/18/2017
Billy K. VERIFIED CUSTOMER
Vehicle Make : Dodge
The challengerwas not properly cleaned as I would have expected it to be.
3/18/2017
Twinteisha B. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys are awesome, Stephen did a great job communicating with me throughout the process. The job was done extremely quick. I'm just so grateful for u guys.
3/16/2017
Armando R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great! Thank you!!
3/16/2017
Lance H. VERIFIED CUSTOMER
Vehicle Make : Ford
Ray Botello was excellent from start to finish. Excellent service!
3/15/2017
Casey W. VERIFIED CUSTOMER
Vehicle Make : Honda
My 2013 Honda Civic had to be towed from Leander to Round Rock for repairs. I was told because the Leander location was to busy. Work was completed on schedule and Steve from Round Rock kept me informed of Progress. Unfortunately, when picking up my vehicle on Tuesday 3-14-17 I found my gold wedding band missing from the console tray. I immediately brought it to Managements attention. I was informed they would contact the Round Rock manager and get back to me. 3:45pm on Wednesday 3-15-17 Crickets....
3/15/2017
Marilyn C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very satisfied with the prompt and efficient service.
3/14/2017
William M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Team did a great job restoring our car to like-new condition. Great experience!
3/14/2017
Moises S. VERIFIED CUSTOMER
Vehicle Make : GMC
I'm very pleased with the entire process. Thank you.
3/9/2017
Jessica F. VERIFIED CUSTOMER
Vehicle Make : Fiat
Love service king and the guy who helped me out. Will definitely be back again!!!!