Ruby did good job.
Repair texts ended Fri 11 Dec with "car ready on time Mon 14th'.
No further texts. No call or text Mon 14th when car supposed to be complete.
I called Tues 0930ish. Got a man that flatly stated he didn't know status. When I suggested he go check, he balked. When I said "go check, you can't be that.... [I was gonna say lazy]" he yelled "I'm not going to be talked to that way" and hung up.
No call back from Ruby, who was out sick, or manager on Tues 15th.
I got Ruby Wed. She said she was sending car back to paint again.
Mon 19th call at 10ish, she did not know status of repair, had to go check. Came back min later and said 430pm it needed washing.
Doesn't seem your text update system works. Text system does not take return texts.
Updates from supervisors don't work.
Shop supervisors do not seem to work as team, cover each other, and one guy doesn't care.
12/20/2016
Joel S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Still waiting for bumper protector for our car two weeks after it was released to us
11/20/2016
Billy P. VERIFIED CUSTOMER
Vehicle Make : Ford
Y'all are all so awesome! Thank you for being so helpful throughout the process of the repairs!
11/17/2016
Frank C. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
The strips on the hood were not put on even and we found a scratch on the tint on the rest window. Service King is suppose to remedy this and am waiting for a date to go back.
11/14/2016
Christopher M. VERIFIED CUSTOMER
Vehicle Make : Subaru
The service took 4 times longer than estimated, and I was not kept well informed of the progress or status of my vehicle. When I proactively reached out, the shop was not able to tell me when my repairs would be completed. It was a frustrating and drawn out experience.
11/9/2016
Claude T. VERIFIED CUSTOMER
Vehicle Make : Honda
The only thing i could talk about is the time it took to complete the job. Being i have an extra car that I cant complain about that.
11/7/2016
Clark F. VERIFIED CUSTOMER
Vehicle Make : Dodge
It took a few days to get to the shop however once there was finished quickly.
Joey was very helpful.
11/7/2016
Nicolas S. VERIFIED CUSTOMER
Vehicle Make : Honda
Service King -San Marcos did a wonderful job. They completed the job before the estimated completion time and the work was done very well. They also sent me messages the whole time to keep me informed during the process. Very satisfied with my experience there.
11/4/2016
Brian H. VERIFIED CUSTOMER
Vehicle Make : Ford
Alignment is obviously way off and many of my functions off of steering wheel do not work - blinkers won't stay on. Cruise control doesn't work etc.
10/23/2016
Taylor M. VERIFIED CUSTOMER
Vehicle Make : Mercury
Joey did an absolutely amazing job. He went above and behind my expectations. I will be coming to him for my future service.
10/22/2016
**** N. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Great service.
10/18/2016
Sharonlewis M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very professional...excellent communications. ..ahead of schedule and excellent work....will recommend!!!
10/18/2016
Craig G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Service king has always been very good to us, and we'll continue to do business there. For any type of work.
10/16/2016
Thaddeus W. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Joey and the staff were excellent I received text almost daily letting me know what step they were on during the repairs. Pick my vehicle up and it was all washed and detailed! Excellent customer service. Highly recommend the shop of HWY 123 in San Marcos.
10/15/2016
Martin R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Joey was very informative about what I should expect from the moment I walked into his shop. He gave me a time frame of what would be done and followed through.
10/6/2016
Sean S. VERIFIED CUSTOMER
Vehicle Make : Toyota
They did a wonderful job start to finish. Even finished ahead of schedule. Car looks great. Will definitely use Service King of San Marcos again. Joey and Jeremy were top notch!
10/2/2016
Jane T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Love Service King San Marcos! Joey's team kept in touch all along the way and performed quality work on my car with efficiency. I felt their genuineness and recommend their shop to everyone who cares about their vehicle because they will show you they care too!
9/30/2016
Misty M. VERIFIED CUSTOMER
Vehicle Make : GMC
Problem free. Lots of updates. Speedy service
9/28/2016
Sharon M. VERIFIED CUSTOMER
Vehicle Make : Toyota
This repair took over 30 days longer than estimated to complete. I realize there was a change in management during the time my car was in the San Marcos shop and I feel that Joey really made a huge effort to make sure that I was informed as to the progress of my vehicle once came on board at that location. There were many set backs in getting my car completed. It took well over 60 days to do a job that was estimated at 30 days. There were some problems with the repair after I picked my car up. However, once again Joey went out of his way to make it right. I appreciate his work and efforts as well as the technician(s) who worked late hours to finally get my car repaired.