Service King Baytown

The updated text messages were great for keeping me informed. The staff were extremely nice & very helpful- this made the total experience almost painless.

10/10 service

Pleasantly surprised with how easy and painless the process was. Kudos Service King!

Van still needs work! Picked up on 11-08-16 with lighted dashboard lights that were not there when dropped off.Will take back to the shop 11-09-16 for safety purposes .I addressed it to the insurance and a shop representatives right then and there. They gave me an inconcluded answer and released the vehicle. I don't understand how the shop overloocked these issues especially knowing children are in it. Lastly,when driven it feels as it is pulling not a smooth ride. Do not feel safe!

Your company is horrible...

Great service!

Great job and thank you for keeping me informed on the progress of repair.

Have not got my car back yet so what's up

Should have not taken over a month to complete the repairs.

While the repairs to my car look great as far as I can tell, as I was driving home I noticed a couple of things that bothered me: My overhead lights were left on. Then I noticed the tire tool in my console needed to repair tire, so when I got home I looked in the back and things had not been closed properly. In fact, my 3rd row seats were stuck on the large back floor mat and a piece of trim from somewhere? I had to pull the mat abd piece of trim out with some strength and hoped they would close properly..they did, thank goodness. Also, the passenger seat behind the driver seat was left in the down position. We should have checked more thoroughly before checking the outside and just driving off. All seems ok so far. Thanks

You did fantastic job on the outside of the repairs appreciate everything you've done now I'm still waiting on my truck to be fixed that's still accident-related I told you I went 60 to 0 within seconds foot all the way down to the floor the brake pedal is vibrating and now I'm sliding two car lengths there's something is going on that's related to that accident as far as the front end

I was extremely satisfied with the repair of our truck. It was not only professional but they even washed the truck and they even finished the repair 4 days early. I would definitely use Service King again.

They did an excellent job of repairing our car. We are very pleased.

Great place. Clean and the employees are professional and on time I'm so greatful I have Geico and service King working on my car.

My vehicle was not completed on the promised date. It took an additional 2 weeks to complete my vehicle. There was also very poor communication between the rep and me. He failed to give me updates on my vehicle and only called me on the day my vehicle was supposed to be done to tell me that it would take more time. Additionally there was still damage on my vehicle when it was returned to me. I mentioned it to my rep who stated oh well I have have them paint that for you. I explained to him that he had already had my vehicle 2 weeks longer then expected and I could not continue to go with out my car because he can't do his job correctly the first time. There was also a puddle of water on the floor of the drivers seat when it was shown to me for inspection. Once again my rep had some excuse as to why that was there. Lastly my vehicle was returned to me with absolutely no fuel. The gage was below the E line. I didn't know if I could even make it to the closest gas station to fill up. I notified the receptionist of the issue and got some excuse from her as well. This process was anything but a smooth one. Based on the service that was provided to me and the fact that no one ever went over what was fixed on my vehicle. I will not recommend service king to anyone I know. Further more I will be contacting my insurance company to notify them of the issues I had and suggest that service king be removed from he preferred vendors list. Thank You Chris ****

Repairs completed on time. Good job on the repairs. Thank yiu

Excellent service, competent & professional team. I would highly recommend Service King to my Shell Corporate office????

So far everything is go to go I liked the daily text message about the progress.

Do not call me back for my feedback. My husband voiced his concerns in regards to the service. It's on record and the store manager can tell you better how disappointed we are with the service.

Poor communication. Bad advisor in Ruben. SK failure to return text messsges. Quality Control review unsatisfactory. On a scale of ****-10, I give SK a 2.