Excellent service name of the company suits you. Friendly atmosphere and great updates throughout the service of the car.
6/14/2015
Lehenry G. VERIFIED CUSTOMER
Vehicle Make : Honda
Repairs were fine but as I mentioned before in previous calls, emails my interior consoles had been gone through and designer sunglasses are missing! I'm very disappointed no one has called to acknowledge this complaint and issue. Thanks Lehenry G
6/14/2015
Susan M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Jeff stayed in contact with me on the process of fixing my vehicle. Very knowledgable at Service King in Tomball.
6/14/2015
Ken B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great customer service
6/12/2015
Brent C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Love the text message alerts! Brilliant
6/12/2015
Peter P. VERIFIED CUSTOMER
Vehicle Make : Acura
Great service. Great service updates. Thank you, Tammy.
6/11/2015
Lynda K. VERIFIED CUSTOMER
Vehicle Make : Toyota
The work on the vehicle was great. The service and communication both within your company and between they and I was lacking
6/11/2015
Russell C. VERIFIED CUSTOMER
Vehicle Make : BMW
Good communication and good job removing all the hail damage without having to paint. Looks like new.
6/10/2015
Laura F. VERIFIED CUSTOMER
Vehicle Make : Honda
Poor/incorrect communication
6/9/2015
Arturo G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My car was repaired quicker than expected
6/6/2015
Karma L. VERIFIED CUSTOMER
Vehicle Make : Kia
Amazing
6/6/2015
Paula C. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm completely satisfied with my experience at Service King of Tomball. Every single person who works there were very polite and helpful with me. Starting with the girl in the front desk, the boy of enterprise car rental and of course Larry Thompson was the best.
Thank you!
6/6/2015
Carol W. VERIFIED CUSTOMER
Vehicle Make : Nissan
The staff was very helpful and informative throughout the repair process
. I received weekly updates on progress. Thank you again.
Carol W
6/3/2015
Laura T. VERIFIED CUSTOMER
Vehicle Make : Acura
Glenda did an excellent job
Very accommodating and helpful
5/31/2015
Joycelyn G. VERIFIED CUSTOMER
Vehicle Make : BMW
I appreciated receiving updates via text. I felt that I was kept in the loop throughout the whole process. The staff members we're professional and I was very pleased with the work.
Sincere regards,
Joycelyn G
5/31/2015
Danny L. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Repair took a while, but they explained why. Due to backlog in parts.
5/29/2015
Maria B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service!
5/29/2015
Alexander L. VERIFIED CUSTOMER
Vehicle Make : Nissan
THE CAR STILL HAS THE DAMAGES. IS THIS A JOKE?
5/24/2015
Ernest L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Don't bother
5/22/2015
Taylor R. VERIFIED CUSTOMER
Vehicle Make : Ford
I was told my vehicle would be repaired by May 7th. I completely understand that things happen, parts take a while to come in, more is damaged than originally assumed and not to mention all the hail claims you guys are dealing with. But, my repairs weren't completed until the 19th, and I didn't receive one phone call updating me on the status of my car, and only relieved 2 updates both by personally stopping at the shop to ask because the two phone calls I made to check on status were not returned. Everyone I worked with at your store was very polite, and I am happy with the repairs that were done. I just would suggest to have better communication with your customers in the future, especially if you are 5, 10 or 12 days past the promised completion date and haven't yet updated them on the situation. Once again, I completely understand that things happen and schedules have to change. Just letting your customer known of the issues would be a better practice to adapt. Thank you for your good job done on my car and if I need another repair from you guys I hope for better communication in the future.