I am fine with the final product so far, the lack of communication was the frustrating part.
We were told it was done, my father in law took a look and it wasnt completed.
I don't think further communication in necessary
12/16/2016
Ireece B. VERIFIED CUSTOMER
Vehicle Make : Ford
Thanks forthe excellent service.
12/15/2016
Robert K. VERIFIED CUSTOMER
Vehicle Make : BMW
Fred was great and kept me informed. Very professional. I would recommend service king.
12/14/2016
Darrell W. VERIFIED CUSTOMER
Vehicle Make : Honda
Fred was excellent he made sure my car was completed correctly and keep me informed at all time. I hate to see history location to Katy
12/12/2016
Carol T. VERIFIED CUSTOMER
Vehicle Make : Buick
Fred was our great contact...thank you
Very polite and informative all the time
Mr & Mrs Taylor
12/11/2016
Kenney O. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Awesome customer service, my repairs looked great!
12/10/2016
Cornelia C. VERIFIED CUSTOMER
Vehicle Make : Honda
Very happy. I like being updated about the status of the repairs. That way I can plan ahead.
12/10/2016
Roy W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The adjuster was very irresponsible
12/10/2016
Wendi J. VERIFIED CUSTOMER
Vehicle Make : Jeep
Updating customer's contact information is very important.
12/9/2016
Sean L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Did a good job with the repairs. Car looks like it was never hit. Kept me up to date on completion schedule with text. Also a quick turn around. 10 days
12/9/2016
Michelle C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My car was not completed, pieces were not put back together properly and items we discussed being repaired were not after having my car for 2 months. In addition when I got there my car wouldn't start because the car had no gas. Which leads me to believe the car wasn't tested after repair. Service advisors and managers weren't really emphatic or concerned when I voiced my concerns. Between the insurance company of the party who hit me and Service King I have endured uneccessary stress the past 3 months. When I spoke to a manager yesterday he didn't really seem concerned nor apologize about the poor quality of work. I plan to tell every person I meet about the lack of customer service at Service King.
12/9/2016
Anne A. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I'm satisfied with the recent service I had with your office. I really appreciate the daily update on the status of my car.
12/7/2016
Emelia K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great staff, professional and very family oriented. Can never go wrong with service king Pearland, that are awesome.
12/6/2016
Meagan R. VERIFIED CUSTOMER
Vehicle Make : Lexus
I think the person who helped me name was Fred, but I could be mistaken. He went out of his way to make sure my experience was great! Thanks a lot for all your help!
12/6/2016
Earl W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
As pleasant of an experiment as I could have hoped for after a collision.
12/4/2016
Pamela P. VERIFIED CUSTOMER
Vehicle Make : Buick
Joseph was awesome! I really appreciated his
attention in resolvin my car repair.
12/3/2016
Laura S. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Friendly, great service from Fredrick and quick repair!!!!! Will definitely refer friends and family.
12/3/2016
Melinda F. VERIFIED CUSTOMER
Vehicle Make : Toyota
The service was incredible! After the accident I was very apprehensive about dealing with insurance and "typical" repair shop experience. The receptionist greeted me in an amicable way and made me feel that me and my time were important. The service manager, Fred also greeted me with a smile and it gave me hope that the experience may be better than I had expected. Fred would contact me via text daily and let me know the status of the repairs. I was never in the dark. Fred made me feel comfortable and I knew that I could call him at any time with any questions I may have regarding the repair. The shop replaced and repaired all damages and the vehicle looked great! The folks at Service King made dealing with this repair completely painless for me. The work was impeccable and the service was outstanding. Thank you, Service King!
12/3/2016
Lawrence C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional and informative thoughtout the repair process