Service King Katy

Good customer service.

My car was damaged by the recent storms in Houston. The back glass was broken and the paint was chipped of from water pouring off a highway that I was parked underneath. The back glass was repaired and so were the areas where the paint was chipped without the adjuster coming out to see the vehicle. When Ariel called to say the vehicle was ready, he stated only the back had been repaired. I asked why the front had not been repaired and he said that my husband had not mentioned that when he brought the car in for repairs. My husband told my he did mention the front hood and asked them to check the roof, as well. Ariel told me the State Farm insurance adjuster had to come out and assess the damage in order for that repair to be made. When I called State Farm, they told me that Ariel had told them that damage could not have occurred at the same time. Admittedly there is a couple of old spots on the front hood, but there are more spots that are new chips. I have pictures of the "waterfall" that was coming off the freeway and it was more forceful on the front part of the car, than on the back. I'm not sure how anyone could make the judgement that water pouring on top of a car could make damage in only one area. I feel like I was treated like I was being dishonest about the front damage. Today when I picked up the car, he didn't smile or look me in the eye. I have used him before and was very pleased with him in the past. In fact this is the third time to have a car in your shop. I can assure you this has been the last time I will use Service King.

Excelent!

Was perfect service

Everyone was super helpful and made what could have been a difficult situation something very comfortable and easy. Thank You for taking such great care of my car and providing a great rental car!! Kimberly Wilcox

Awesome customer service from Chris Frias

very professional

Alexis was very personable and I could not ask for better service from her or from Service King. I would definitely recommend friends and family to go there. Thank you Alexis for everything. Michael J

Daryl was very professional and answered all questions and kept me informed on the status of my repair.

Excellent service

Chris was great, entire process was painless, I received my Infiniti in better condition than when my wife was rear-ended, but when I went back in to return the rental car keys and Derek Draper was nowhere to be found, the receptionist at the Service King counter allowed me to stand just inside the Enterprise office waiting for more than five minutes until I asked if it is possible to drop off the keys somewhere. She suddenly had the ability to return the keys for me and put a "stop payment" on the car so they would know the keys were returned. Enterprise took so long renting me the car and had no one when I returned it. I realize you cannot control that aspect of the experience, but hopefully you can let the receptionist know not to ignore the one and only person in her area. Please do not contact me, I will return again because of Chris.

Super friendly!

Alexis was awesome. My sister dropped off the car for us while we were away and Alexis did a great job of keeping us both in the loop on the status of my car. She even managed to make the repairs for less than the originally estimated amount. I really appreciated that. We will definitely go back to Service King and Alexis if the need arises.

Great customer service! Great greeting as you enter and all the employees made this experience as painless as possible! Very satisfied with service!!

Chris was very communicative, responsive, and helpful.

Communication was timely and prompt. Repair work was beautifully done.

Let me start by saying that I kind of freaked out when I read the reviews of this location on various websites. But I was pleasantly surprised about our experience. Grady **** was our service advisor. He was great! He kept us informed all the time and repairs were completed on the day as promised. He really went above and beyond. Overall a smooth experience. Very friendly! Very Professional! Also a big thank you to the rental car ( Enterprise)guys in the same building. Highly recommended!

Great service, very satisfied....keep up the good work!

Well done. Excellent work and service. Chris did a great job! 10 out of 10! Veronica excellent also. Thanks again!

Excellent service