Grady was excellent, efficient, thorough, and professional. Thanks for a great job!
10/1/2015
Fernando A. VERIFIED CUSTOMER
Vehicle Make : Honda
Alexis provided excellent service. The daily updates and explanations of the repairs done helped in putting me at ease with the decision I made in choosing service king.
10/1/2015
David G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Chris did a great job handling the repair and communications. Very satisfied.
9/30/2015
Christopher C. VERIFIED CUSTOMER
Vehicle Make : Kia
Great quality assurance to ensure customer satisfaction
9/30/2015
Alyson D. VERIFIED CUSTOMER
Vehicle Make : Ford
They where quick with there work an they called an told me how far I was very impressed with a young woman named Alexis she very sweet an called an told me what was going on with my car thank u service King in Katy an Alexis
9/30/2015
Sean C. VERIFIED CUSTOMER
Vehicle Make : Dodge
Vehicle wasn't ready when indicated, floor mats were rolled up in bed of truck and wet not reinstalled in vehicle. Significant overspray on roof of vehicle. Itemized bill was charging for work not performed (it was clear the running boards weren't removed ever no marks on bolts. Manager would not return call as requested. Receptionist was rude! The positive rebuilding of consumer confidence was when Chris another service advisor listened to my customer concerns noted the work that was not performed and immediately corrected that line item on the bill. He also had the right attitude of making sure the job was done right, which the original service advisor should have done prior to calling and saying my vehicle was ready (which it was not). Chris' professionalism and attention to customer satisfaction, not to mention keen awareness of customer referrals proved to me that "HE SHOULD BE PROMOTED TO THE MANAGER OF THIS LOCATION" and be able to coach the current service advisors the art of dealing with and satisfying customers!
9/29/2015
Monica G. VERIFIED CUSTOMER
Vehicle Make : Honda
They were fast and everything was perfect
9/29/2015
Pharmacy Management. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great service. Work was completed ahead of schedule. Friendly helpful staff. Finished work was very professional
9/27/2015
Shannon S. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job! Very quick and very professional.
9/27/2015
Panagiotis T. VERIFIED CUSTOMER
Vehicle Make : Subaru
Everything was fantastic from start to end minor miscommunications with pick up day but service was excellent ;)
9/26/2015
Alexander W. VERIFIED CUSTOMER
Vehicle Make : Honda
I was really impressed with the service on my car. Although the estimated service completion date was delayed since the A/M bumper was damaged, the adjuster I worked with did a great job of communicating the status of my repairs. The admin at the front desk was also very friendly and helpful as well.
9/26/2015
Derwin Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Top-notch service. Thank you!!
9/24/2015
Hugo Q. VERIFIED CUSTOMER
Vehicle Make : Ford
Yes it was real good better than the first time they keep me informed of every step. Keep up the good work.
9/24/2015
Travis A. VERIFIED CUSTOMER
Vehicle Make : Ford
Vlad my service professional was amazing! Very courteous and professional.
9/23/2015
Omega T. VERIFIED CUSTOMER
Vehicle Make : Buick
Everyone was helpful & patient Darryl Rossett was great!
9/23/2015
Patricia C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Darryl Rossett , our service advisor, was very efficient in handling our repairs! He never lead us wrong and made us feel very comfortable. Always took our calls or returned them promptly! Was very knowledgeable while handling himself in a professional manner he still reflected a warm and caring attitude! If we ever need your services again we would insist he handled it!
Thank you, job well done.
Pat Casey
9/23/2015
Alejandro C. VERIFIED CUSTOMER
Vehicle Make : BMW
Great service
9/23/2015
Chenmin L. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
nice?Good?
9/23/2015
Frances K. VERIFIED CUSTOMER
Vehicle Make : Scion
I love the seamless customer service. Chris Frias was fantastic! He kept me updated on all the steps my "baby" went thru for repair. Thanks Service King!