BOTH WERE VERY PROFESSIONAL THE RECPTIONIST AND MY SERVICE REP, JOHN L.
GREAT JOB ON THE CAR!
2/10/2018
Timothy C. VERIFIED CUSTOMER
Vehicle Make : Subaru
First, the customer service representative who scheduled my appointment told me that I could drop my car off with an envelope and paperwork that would be at the location. However, when I arrived there were no instructions or paperwork or Dropbox for me to leave my car. So I had to come back another day to drop my car off when somebody was there to receive my keys. When I drop my car off, I was told that I would be receiving a call later in the day with more updates regarding the repair. Two days later I called to inquire about my car and was unable to speak with the representative who was in charge of the repair and never received phone call I had to continually call and never got an update or a return to call like I was always promised. The quality of the repair was excellent! However, customer service was extremely poor it did not follow through on the Promises that were made to me during each phone conversation and scheduling the appointment was bad with wrong instructions.
2/10/2018
August S. VERIFIED CUSTOMER
Vehicle Make : Mazda
John was there when I needed him. Always kept in touch with me . Thanks
Car looks great !
2/7/2018
**** B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent to get status reports during repairs. Completed sooner than estimated. Easy to work with. Smooth coordination with insurance company.
Fiendly people. Wouldn’t hesitate to use SK again. Excellent work.
2/3/2018
Gabriel G. VERIFIED CUSTOMER
Vehicle Make : GMC
Dead battery. Vehicle will not start and problem has persisted.
2/3/2018
William E. VERIFIED CUSTOMER
Vehicle Make : Scion
I was extremely pleased with the turnaround time.
I had been told it would take as long as 4 weeks to complete by the shop recommended by the dealership -- which I could not understand -- and why I consulted Service King. I am amazed you were able to finish the work in two days!
2/3/2018
Cindi A. VERIFIED CUSTOMER
Vehicle Make : Honda
The receptionist goes above and beyond to assist every customer as though they are the only person that matters! Hands down excellent! And the repair was flawless! Thank you!
2/3/2018
Lynda S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Extremely friendly staff. Dustin great! Very professional. Loved the text updates. Thank you!
2/2/2018
Amy P. VERIFIED CUSTOMER
Vehicle Make : Kia
Nice, friendly and efficient. Bumper looks great and they got my car to me a day earlier than expected.
2/1/2018
Donielle G. VERIFIED CUSTOMER
Vehicle Make : GMC
All parties did an excellent job. Front desk was exceptional. Jay lane was also exceptional.
2/1/2018
Stephanie M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Jay was above and beyond helpful. He listened to my concerns and kept me updated constantly. I would highly recommend your location to my friends and family.
2/1/2018
Cynthia S. VERIFIED CUSTOMER
Vehicle Make : Ford
Service was excellent. Will recommend Service King
1/28/2018
Kim B. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Amazing service! Josh was the best!
1/26/2018
**** L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Work not completed correctly
1/26/2018
Scott W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
James wetherby was professional and friendly
1/25/2018
Christene C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
First off, Dustin was very friendly, which put me at ease immediately. After talking with him for just a short moment, I can tell he was extremely professional. He kept me informed with every step of my vehicle repair. When I got my car back I was very pleased with work. Promote immediately!
1/25/2018
Madaline B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jay Lane was my service advisor and he was great. He went the extra mile to be sure not only my car was taken care of and looked great, but he made me feel comfortable about leaving my car with Service King to complete the repairs. It was a great expeience during a stressful time. Thank you, Jay.
1/24/2018
Will E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Black tarry stuff on the inside driver rear door and seat.