Only complaint was the 7:00 Saturday morning survey text. Working class only can sleep in a little on saturdays! :-)
3/3/2018
Robert M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Dustin was awesome! He kept me informed of everything going on with my vehicle on a daily basis. Very happy with him regarding my experience at service king.
3/2/2018
Kelley G. VERIFIED CUSTOMER
Vehicle Make : BMW
Nathan was a very efficient, informative, friendly and knowledgeable service advisor. Service King did not rush through my car - when additional time was needed for part delivery or outside services, I was notified in plenty of time to extend my insurance replacement vehicle. Upon our initial inspection of my car, we pointed out some minor blemishes. Nathan and I reviewed the “before” pictures and Service King kept my car another day and cleaned up what had been pointed out. While in the shop, I asked Nathan if we could get an estimate for the door dings from the PDR team. Nathan not only set up an estimate, he also followed through - taking before pictures and making sure I was okay with the statement of work and the quote for repairs. Even with the Farmers Branch location being so far from my home, in Leonard, (about 75 miles) should I ever need services provided by Service King, I would MOST DEFINITELY make the drive and request Nathan as my service advisor. WELL DONE, Nathan and team. I am a VERY GRATEFUL AND SATISFIED customer. Kelly G.
3/2/2018
Donnell P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
After 16 days of keeping vehicle, one would think car would be giving back in excellent condition. Repairs on vehicle aren’t. Passenger headlight has ****/2 inch gap between it and bumper cover, bumper cover doesn’t fit corners around headlights and check engine on now, engine light was off prior to dropping vehicle at Service King- McKinney. Vehicle will go back for re-work!
3/2/2018
Michele T. VERIFIED CUSTOMER
Vehicle Make : Mazda
Josh was wonderful in explaining everything to me and staying late so I could come get my car after work. He made the experience quick and easy. I would use this location again in the future because of the great service.
3/1/2018
Jose Q. VERIFIED CUSTOMER
Vehicle Make : Dodge
It was great
3/1/2018
Velyndea C. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Well done. Everyone was so nice, from the Enterprise reap to the
3/1/2018
Becky R. VERIFIED CUSTOMER
Vehicle Make : Honda
Josh was absolutely amazing!!!! He went above and beyond to make sure that I was completely satisfied! I would definitely use Service King again for my future auto repairs. You guys are honest and dependable! Thank you!!!
2/28/2018
Frank T. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you for fixing my Jeep 2 weeks early!!!!
2/27/2018
Eddie C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thanks for a job well done!!!
2/27/2018
Paul B. VERIFIED CUSTOMER
Vehicle Make : Dodge
Well done! The truck looks great!
2/24/2018
Rebecca Q. VERIFIED CUSTOMER
Vehicle Make : Honda
Dustin was honest about the length of time the repair would take. He knew we needed the car by the weekend and he notified me as soon as he was sure it would be complete. Thank you!
2/23/2018
Susan B. VERIFIED CUSTOMER
Vehicle Make : Jeep
I'm thankful for Josh and the way he explained things to me. He also called me several times to let me know what was happening with my car and when it would be ready. He was very respectful and helpful to me.
2/21/2018
Jan T. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone is very friendly.
2/20/2018
Kristin T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
James was great. Kept me in the loop throughout the process.
2/20/2018
Sy B. VERIFIED CUSTOMER
Vehicle Make : Ford
Amazing
2/20/2018
David J. VERIFIED CUSTOMER
Vehicle Make : Dodge
John Reslin was our agent and he addressed all our concerns and treated us with professional courtesy and made the experience very comfortable.
2/17/2018
Rose M. VERIFIED CUSTOMER
Vehicle Make : Ford
I received status via text messages which was done
very consistently. My Service Advisor, John Lenskey was very nice, patient and professional. My car looks great. Thank you!