Car was suppose to be ready Thursday last week. I stopped by on Friday and saw my car without the part it needed. I received a survey today saying thank you for bringing the car... But I don't have my car. I called Tim and he said the car was taken to be washed and he would call me back between 3-4pm. No call was made at all. Then I stopped this evening to find out my car still had blue tape all over and was not ready. I took pictures on Friday and today and obviously is hasn't been touched. I was lied to in many different ways, I will be contacting my insurance company and let them know there is some type of fraud here. I still have a rental car the insurance is paying for. I checked on the replaced part and doesn't cost as much as they are charging.
5/18/2016
Lindsay M. VERIFIED CUSTOMER
Vehicle Make : Honda
I got regular updates on the status of my car via text message, which was very convenient. Everyone at this Service King location, from the receptionist to my specialist, was very professional and welcoming. Having the Enterprise car rental on location was also convenient.
5/18/2016
Brian M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thanks...
5/17/2016
Matthew L. VERIFIED CUSTOMER
Vehicle Make : BMW
Mike Duval was amazing!! He is helpful and very honest. He's a stand up guy.
5/16/2016
Omer D. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Service was great. However your phone system is horrible. All the computer routing to different auto messages and having to listen to the Sevice King jingle 50 times just to end up at a call center is horrible. Each location should have a much simpler way to reach you service rep
5/12/2016
**** C. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Scratches on my car (from service King). Car not cleaned and dusty from repairs when I picked up - white powder all over the inside of my car in the door/speakers. There was a piece of my car missing that I had to point out and they had to look for it in the shop.
Not at all impressed and I will be coming back tomorrow.
5/9/2016
Christine B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job. Mike was fantastic.
5/7/2016
James H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service from everyone at service King. They were able to get my car into the shop on short notice and get the car fixed in a short amount of time. Mike kept me updated on the car's status and the overall process was very easy for me.
5/7/2016
Yessica M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I loved the customer service as soon as I walked in they helped me out they made me feel welcomed.they answered all my questions I had..had a great experience with service king...
5/5/2016
Andrew D. VERIFIED CUSTOMER
Vehicle Make : Porsche
Great work, very well done. Your manager in particular is awesome. I have respect for anyone who takes that kind of pride in his work.
5/5/2016
Christopher G. VERIFIED CUSTOMER
Vehicle Make : BMW
Outstanding!
4/30/2016
Tami S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Roy was amazing !!! Thorough, so personable and great followup until I received my Lexus back. Very well done!
4/30/2016
Daniel S. VERIFIED CUSTOMER
Vehicle Make : Honda
Our service guy Mike was outstanding in customer service. Work looks great too!
4/28/2016
Eric P. VERIFIED CUSTOMER
Vehicle Make : Ford
The repairs were fine, your receptionist needs to be replaced. She was horrible to deal with and begged everyone for perfect surveys
4/27/2016
Campbell P. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Mike did a great job of keeping me informed and repairs were completed ahead of the original estimate.