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Real Reviews from VERIFIED CUSTOMERS
Delores S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent service and results
1/13/2017
Charles M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Very efficient - the text feature allowed me to be fully informed on the entire process
1/13/2017
Annette P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Mike Duvall was excellent; reliable and very pleasant
1/10/2017
Kelley S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Good service. Very nice people
1/7/2017
Ashley R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Shea was fantastic and made my experience a very quick and easy process. He even went above and beyond to check my car for damage unrelated to my accident. I will return to Service King for many years to come!
1/6/2017
Russell R. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Shea was great! Thanks so much! Russ
1/4/2017
Susie M. VERIFIED CUSTOMER
Vehicle Make : Toyota
My vehicle had a panel replaced and painted. When I took my car in, the door and the panel were making contact due to the damage that was caused by the accident. The door made a grinning sound every time it opened and closed. When I picked up my car, I noticed that the gap between the door and the panel looked a little close together but I was assured that was normal (that many new cars on lots are not perfectly spaced out either). I did not hear the grinding sound when I picked up my car (it was outdoors next to a busy street) so I thought it would be ok. However, once I got it home and it was quiet (in my garage) I can still hear the grinding sound whenever I open my car door! It is more pronounced when the car is at an incline. The offices have been closed for the holidays but I hope to hear back from Service King as soon as possible to fix the issue!
1/2/2017
Mark W. VERIFIED CUSTOMER
Vehicle Make : Honda
The service and length of time were better than expected. Roy was fun to work with and I appreciate his enthusiasm. Thanks for the help getting my truck back so quickly.
12/31/2016
Larry C. VERIFIED CUSTOMER
Vehicle Make : Mercedes
No suggestions
12/31/2016
Anne Caroline. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Michael really helped me out, helped me understand all that was being done, and got it done quick!
12/31/2016
John B. VERIFIED CUSTOMER
Vehicle Make : Acura
Roy Sanchez is complete professional!
12/29/2016
Dale M. VERIFIED CUSTOMER
Vehicle Make : Cadillac
great
12/26/2016
Raymond G. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Mike was great. He was awesome to work with.
12/24/2016
Jeffrey L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very professional. Great service. Great people. Thanks!
12/23/2016
Francis S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Keep doing what you do.
12/22/2016
Craig W. VERIFIED CUSTOMER
Vehicle Make : Lexus
I had to inquire about the status of my car numerous times throughout the two Weeks it took my car to be fixed. Once I contacted Roy, he was responsive.
12/21/2016
Katlyn C. VERIFIED CUSTOMER
Vehicle Make : Honda
Horrific customer service. 0 out of 10. Never received promised update calls , I had to call myself for updates and received some update texts. However , texts were unhelpful ; for example they notified me when my car was "complete " but my car was still missing my mirror and I found some other parts that were unsatisfactory in the whole repair. I understand repairs take a lot of work and time , I was very patient until I was promised "like brand new / perfect looking car " and I pointed out a missing mirror , a malfunction to the door panel, and a dirty interior. Never again will I go to a service king. Waste of my time. Paid for service before looking at the car , huge mistake. I was Asked for "10 minutes" to fix repairs I pointed out after waiting two weeks .. no because why would ten minutes fix anything? Or is that the motto rushed labor ?
12/14/2016
Rainer S. VERIFIED CUSTOMER
Vehicle Make : BMW
Mike ducal came in on day off to make sure our car was ready
12/11/2016
Raquel S. VERIFIED CUSTOMER
Vehicle Make : Honda
Michael was great!
12/10/2016
Tami M. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I must compliment you on your employees, they are very Customer Service orientated. Shea was very helpful answering my question & letting me know exactly what was going to be done to my vehicle. Your receptionist was always there with a pleasant greeting and willing to help you in any way she could. And the end result a "fixed" bumper looking like new! Who could ask for more?! Thank you for your professional service with the added superior Customer Service.
12/9/2016