Service King Spring

Terry Jones was the best!! Stayed on top of my repair, and communicated very well. A+!

This was a great experience!

Scott was a great help and an extremely effective communicators

Terrible service

They communicated well through the process of repairs. Repairs look good!

We love your service Recommended by Erica A

Awesome job!

Customer service was great. Insurance matters were handled very efficiently & the staff on site helped greatly. My car looks great as well. My one complaint is that I was told my car would be ready on a specific date for about a week, then a day before, I was told it would be delayed.

Service King did a great job on our repair

Job was completed within schedule. The finished product was very good.

Best

Jason was very helpful and communicated with me every step of this process. Made it a lot easier than expected.

I was not happy with the way things were handled with my van repair. There was a lack of communication many times where I was told I would be called or texted with an update and I wasn't. I had to call in a lot of the time to find out what was going on. When I first brought my car in last Monday (7/8), they said it would be ready by the next day (Tuesday) or Wednesday. Then after the initial evaluation, they found more damage and said it wouldn't be ready until Saturday. I was contacted on Thursday afternoon to say that it would be ready on Saturday, and then I got a text after 6 p.m. Friday night saying that the parts actually didn't come in and it wouldn't be ready until Monday. When I called Monday morning, she said it would be ready. Then when I called to see if it was ready, she said that the bumper from before was actually an aftermarket piece, and so the new Kia part wouldn't fit on it. I don't understand why they didn't know that before, because they had to take it apart initially to get the work done on it. So they had to order another piece, and I was told it would be there first thing Tuesday morning at 7 a.m. I asked if I could get a call right away in the morning on Tuesday when it was delivered, and I was assured I would. I had to call at 8 and get an update myself. She said the part had not come in but it would be there before lunch. Ultimately, my car was not ready until 4 on Tuesday (7/16). I had had an appointment last Thursday (7/11) to bring my car into a Kia dealership for a mechanical door problem I was having, and I had to forego that appointment, so I made an appointment for Tuesday morning (7/16) at 9 a.m. I also had to forego that appointment because the car was not ready. I'm leaving on a trip and I have to have this work done on my car and it has put me back a whole week. The body work itself on the car looks good and I appreciate that. I just wasn't happy with the way things were handled. I felt like I was getting the run-around because I wasn't paying for it- it was covered by insurance.

Jason was awesome! 5 star service!

I would use this repair shop again. Easy experience.

Jason was great at keeping me updated at every step of this long process. I will highly recommend Service King Thanks again

The team did an excellent job. The work was completed in a timely manner and they kept me well informed.

Great team to work with. Scott was terrific. Communication was awesome. Gina B

Excellent experience! Terry was fantastic!

The flasher bulb was not working, but luckily I had an extra and changed it out myself. No big deal.