I really liked the text feedback about
progress on the car. Things seemed
to go smoothly too between the insurance
company and you all. Great to have a rental
car readily accessible. Car looks great. Service
warranty good. I did feel rushed at the
end when i picked up the car...wanted more
time to look at the list of repairs and ask
questions. It may have been that it was
close to closing time. The service manager
was polite and efficient... but could have
been a bit less rushed at the end...
2/20/2018
Debra B. VERIFIED CUSTOMER
Vehicle Make : Ford
I like the way Zak kept me updated on the status of the repairs. A all around good experience.
2/20/2018
Anthony B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very professional and competent. Seems to be high quality work.
2/16/2018
Mindy N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you for cleaning my car!!
2/16/2018
Kareda M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very impressed with the customer service that was given. I was very appreciative of your service king representative Chris who handled both of my claims. He treated my misfortune as if it was his own. Could not have asked for anything better.Excellent service
2/15/2018
Brandt W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Chris did a great job keeping me informed and making sure the repairs were completed to my satisfaction. I am grateful.
2/14/2018
Geoff J. VERIFIED CUSTOMER
Vehicle Make : Honda
Dylan was fantastic. He was attentive, informative and a joy to work with. He made what could’ve been a miserable experience an enjoyable one. He should be promoted immediately and given the highest compensation available. Thanks!
2/14/2018
Sarah P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great work and quick service!
2/10/2018
William D. VERIFIED CUSTOMER
Vehicle Make : Jaguar
First class. Much better than other repair shops
2/10/2018
Patricia H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Polite, considerate, informative, and good people. I would recommend your shop to anyone. Thank you as well for your consistent excellence.
Regards,
Gary Heronemus
2/8/2018
Lisa D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Great experience in a challenging situation of getting my car repaired after accident. Service King’s team at Richardson, TX location was professional and made this a smooth process. Amy was my rep, she was knowledgeable and always available to answer any questions and was consistent in sending updates.
2/8/2018
Michael B. VERIFIED CUSTOMER
Vehicle Make : Ford
When I picked up my car it was almost dusk and everything looked good. However, I made a closer examination in broad daylight and noticed several thing. As part of the overall repair process the driver’s door was R&I. The exterior handle is now slightly askew, which was not the case prior to removal. Also, although I’m not certain what “drop for paint” means, there is now a small flaw in the door’s finish, close to the handle, that I’ve never noticed in a year of ownership. Lastly, the joint where the left quarter panel meets the rear bumper is not flush. On the positive side, my car was ready four days sooner than expected. — Michael B
2/3/2018
Rebecca C. VERIFIED CUSTOMER
Vehicle Make : Nissan
I’ve been in the insurance for 10 years. I have never experienced the level of customer service like I did with Service King. You all have perfected the customer service experience and the pride and precision that you take in your craft is second to none. I will not use or refer anyone but service king in the future.
2/3/2018
Frances A. VERIFIED CUSTOMER
Vehicle Make : Honda
I was very impressed and appreciative of the attention to detail that Zach showed to the paint job and detailing the painted stripe. But I am so grateful that he went so far beyond the body work to check the dash light and let me know that my whole airbag module was not working. He has possibly saved my life since I had no idea that was the case. I thought my seat belt indicator was was old and malfunctioning. Thank you Zack ! If I had not had the body work done-by Zach- I would never have realized there was a problem and I and my passengers would have been in danger. Thank you for your thorough and caring service and also for friendliness and excellent customer support. I will be sure to refer others to your shop.
2/3/2018
Cordelia S. VERIFIED CUSTOMER
Vehicle Make : Honda
I am satisfied with the service. The service advisor was knowledgeable, approachable, and kept me informed. The service I received this time was completely different from the service I received from the office on Midway. The service advisor also went above and beyond to have my trunk realigned. The service team on Midway did a horrible job at replacing my trunk. I’m thankful Amy noticed and took the initiative to correct the mistake.
2/3/2018
Aditya K. VERIFIED CUSTOMER
Vehicle Make : Toyota
You guys are keep rocking dude, you guys are working under complete customer satisfaction....I really appreciate that...
CHRIS I appreciate you personally, you are such an amazing guy.
2/3/2018
Kristynn M. VERIFIED CUSTOMER
Vehicle Make : Mazda
Zach was helpful and kept us informed every step of the way. They finished within a day of the original estimation which was pretty impressive seeing as they needed to order parts and send the car to the dealer. We really appreciated the way Zach handled everything.
2/2/2018
Brenda S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Appreciate the regular communication on status of my vehicle repair
David provided a detailed checkout of the work completed
2/1/2018
Paul G. VERIFIED CUSTOMER
Vehicle Make : Kia
Thank you for top notch service and keeping me informed throughout the process. Great finishing touch to clean my car inside and out. Very professional service.
2/1/2018
Laura M. VERIFIED CUSTOMER
Vehicle Make : Dodge
I appreciated the text messages giving me updates. I also liked the coordination between service king and enterprise Rent-A-Car.